Sr. Data Platform Support Engineer

Sr. Data Platform Support Engineer

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Data Platform Support Engineer serves as the technical owner and administrator for critical enterprise data platform applications. This role is responsible for ensuring the stability, performance, and scalability of assigned systems while providing expert-level application and system support. The engineer will design, implement, and maintain integrations across enterprise applications, establish best practices for administration and security, and lead automation initiatives to improve system efficiency.

Essential Functions

Application Ownership & Administration

• Serves as the primary owner and administrator for assigned data platforms.
• Architects, configures, and maintains applications to align with business and technical requirements.
• Establishes best practices for system administration, performance optimization, risk management, and security.
• Maintains a platform road map and works with leadership to prioritize enhancements and upgrades.

Support, Troubleshooting & Incident Management

• Provides expert-level application and system support to internal teams and user communities.
• Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary.
• Performs root cause analysis and implements preventative measures to ensure system reliability.
• Maintains ownership of all assigned issues through resolution and documentation.

Architecture, Integration & Optimization

• Designs and implements integrations between data platforms and other enterprise systems.
• Evaluates and enhances system architecture to meet changing business needs.
• Conducts performance monitoring and tuning, ensuring optimal uptime and resource utilization.
• Defines and tracks KPIs, SLAs, and other operational metrics in collaboration with stakeholders.

Automation & Process Improvement

• Develops and deploys automation scripts and tools to improve efficiency and reduce manual workloads.
• Leads or participates in automation and optimization projects across the data platform ecosystem.

Vendor & Third-Party Application Management

• Researches, evaluates, and recommends third-party applications that align with business objectives.
• Ensures successful installation, validation, and documentation of vendor-provided upgrades and patches.

License & Budget Management

• Monitors license usage, forecast needs, and manage compliance with licensing agreements.
• Provides metrics and budget recommendations during annual planning cycles.

Documentation, Reporting & User Enablement

• Develops and maintains comprehensive documentation, including policies, procedures, and configuration details.
• Delivers user training sessions and promote best practices to drive adoption and proficiency.
• Provides timely and accurate reporting on application of health, performance, and project status.

Project & Change Management

• Manages projects involving new functionality, integrations, and process automation.
• Supports the organization's data security, privacy, and compliance initiatives.
• Implements and maintains security standards, access controls, and audit readiness.
• Ensures systems adhere to company policies and industry best practices.

Minimum Qualifications

• Education or experience typically obtained through completion of a bachelor's degree in computer science, information systems, engineering, or related field.
• 5-8 years of experience supporting enterprise applications, data platforms, or system integrations in a production environment.
• Strong knowledge of SQL, data integration tools, APIs, scripting languages (Python, PowerShell, Bash), and automation frameworks.
• Familiarity with cloud-based platforms (AWS, Azure, GCP) and related monitoring tools. Experience with ETL/ELT pipelines, data governance frameworks, and data warehouse technologies preferred.
• Experiencing managing Tableau and/or Cloudera infrastructure preferred
• Excellent problem-solving, communication, and collaboration skills.
• Proven ability to manage multiple priorities and deliver solutions in a dynamic environment.
• Strong analytical mindset with attention to detail and continuous improvement.

Preferred Qualifications

• AWS, Cloudera, or Tableau

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in Phoenix, AZ/Chicago, IL in USD per year is: $94,000 - $118,000. San Francisco, CA in USD per year is: $114,000 - $142,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.