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Humina Resource
Service ManagerHumina Resource • Torrance, CA, United States
Service Manager

Service Manager

Humina Resource • Torrance, CA, United States
2 days ago
Salary
$75,000.00 yearly
Job type
  • Full-time
Job description

Service Manager

Location: Torrance, CA Employment Type: Full-time, Exempt Salary: $75,000 $80,000 (DOE)

About the Role

We are seeking a Service Manager to lead and oversee our Service Department. This role combines hands-on technical knowledge with operational leadership, requiring a professional who can effectively guide technicians while ensuring efficient and high-quality service operations.

The ideal candidate will have a strong understanding of service work at a practical level and the ability to manage both technical and administrative responsibilities.

Key Responsibilities

Technical Leadership

  • Provide technical guidance and oversight to service technicians in machine cleaning, maintenance, and troubleshooting
  • Maintain sufficient hands-on knowledge to support, coach, and evaluate technician performance
  • Participate in hands-on work when necessary to support operations, training, or issue resolution
  • Ensure adherence to standardized service procedures and quality standards
  • Assist in resolving escalated technical issues in collaboration with senior technicians or specialists
  • Promote continuous improvement in technical skills and service consistency across the team

Service Operations Management

Team Management

  • Supervise service technicians nationwide, ensuring productivity, accountability, and adherence to company standards
  • Conduct performance evaluations and provide coaching and development support
  • Maintain professionalism, discipline, and team morale

Administrative Oversight

  • Oversee scheduling, timekeeping, and compliance with company policies
  • Ensure accurate documentation and reporting of service activities

Cross-Functional Collaboration

  • Coordinate with Sales Operations and other departments to align service with business objectives
  • Facilitate effective communication across teams

Customer and Service Quality

  • Handle escalated customer concerns professionally and ensure timely resolution
  • Maintain high standards of service quality and customer satisfaction

Operational Improvement

  • Identify opportunities to improve efficiency, workflow, and service delivery
  • Support implementation of operational strategies and process improvements

Vendor Coordination

  • Manage vendor relationships and ensure service-related resources meet operational needs

Qualifications

Required

  • Japanese-English bilingual required to communicate with clients and internal teams
  • Experience in technical service, maintenance, or equipment-related environments
  • Working knowledge of machine cleaning, maintenance, or troubleshooting
  • Ability to guide, coach, and evaluate technical staff
  • Strong communication and collaboration skills
  • Ability to manage both technical and administrative responsibilities

Preferred

  • Japanese, Spanish, and English trilingual skills
  • Prior supervisory or leadership experience in a technical environment
  • Bachelor's degree or equivalent experience

Benefits

  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)

Work Schedule

  • Monday to Friday
  • 8:30 AM 5:30 PM or 9:00 AM 6:00 PM

Work Environment

  • Work is performed in a technical service environment with moderate noise levels
  • Exposure to service equipment, cleaning tanks, and operational machinery
  • Involves handling cleaning agents and chemicals in accordance with safety protocols
  • Requires physical activity including standing, walking, and occasional lifting
  • May involve working around material handling equipment such as forklifts

Additional Information

This role is not purely administrative and does not require a master technician level. The Service Manager is expected to have sufficient practical experience to lead effectively while leveraging the expertise of technicians and specialists as needed.

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Service Manager • Torrance, CA, United States

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