Business System Analyst - NetSuite ERP

SCOPE:

Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, we are implementing NetSuite as our core ERP platform.

We are seeking a Business Systems Analyst - NetSuite ERP & Financial Systems to support day-to-day operations, system administration, and user support across NetSuite and a broader portfolio of integrated financial and business systems.

This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15+ systems and their integrations. This position will play a key role in supporting the NetSuite ERP environment while continuing to manage ticket-driven support across systems such as Salesforce, DM2, GP, ServiceNow, and others.

This is a high-impact, high-visibility, execution-focused role requiring strong prioritization, independent ownership, and cross-functional collaboration with Finance, Accounting, Operations, and IT.

SIGNIFICANT ACTIVITIES & DELIVERABLES

User Support & Ticket Management

• Serve as a primary point of contact for NetSuite ERP and financial systems support tickets, ensuring timely resolution and clear, professional communication
• Triage, manage, and resolve help tickets across multiple financial and business systems supported by FAAST
• Balance ticket workload across systems while meeting service expectations and minimizing business disruption

NetSuite ERP Administration & Support

• Act as the primary analyst supporting day to day NetSuite ERP operations
• Provide hands-on support including transactional troubleshooting, data validation, and user access management
• Support configuration, testing, and optimization of NetSuite (roles, permissions, workflows, forms)
• Partner with Finance and Accounting teams to support critical processes and resolve system issues
• Support ERP implementation, stabilization, and continuous improvement efforts

Systems Administration & Enablement

• Configure, test, and support functionality across integrated systems including forms, workflows, roles, permissions, and data structures
• Support enhancement requests, backlog items, and continuous improvement initiatives aligned with business priorities
• Identify opportunities to streamline processes, reduce manual effort, and improve user experience

Integrations, APIs, Coding & Data Mapping

• Support and troubleshoot system integrations, including API-based data exchanges between NetSuite and other enterprise systems
• Assist with data mapping, validation, and transformation logic to ensure accurate data flow
• Execute SQL queries to support troubleshooting, validation, and reporting
• Maintain integration and system documentation

Stakeholder Collaboration

• Work directly with business users to understand system issues, document requirements, and deliver sustainable solutions
• Maintain data accuracy across supported systems and proactively resolve discrepancies
• Create and maintain system documentation and job aids to support scalability and audit readiness
• Assume other responsibilities as assigned

LEADERSHIP & TEAM REACH

• Collaborate with stakeholders on requirements, enhancements, and training efforts.
• Support accountability, consistency, and continuous improvement within FAAST.
• Operate independently while aligning work with team priorities, governance standards, and roadmap direction.
• Contribute positively to cross-functional partnerships and model Christensen's core values.

SKILLS & QUALIFICATIONS

Required Experience

• BA/BS in Business, Information Systems, or equivalent practical experience
• Experience supporting NetSuite
• Experience working in a ticket-driven, multi-system support environment
• Experience supporting integrations, APIs, and data mapping
• Working knowledge of SQL
• Strong analytical, troubleshooting, and communication skills
• Ability to manage competing priorities and operate independently

Preferred Experience

• Experience supporting or implementing NetSuite ERP
• Experience with finance or accounting systems
• Familiarity with Salesforce, legacy ERPs (GP, DM2), or similar systems
• Experience with reporting or automation platforms

PHYSICAL & MENTAL DEMANDS

• Professional office environment with regular computer use.
• Extended periods of sitting or standing.
• Occasional lifting of up to 20 lbs.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

• As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:
• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.