Associate Director, Technical Program Management

Who We Are

Wayfair is a leader in e-commerce, transforming the home shopping experience through an expansive online marketplace and physical retail footprint that delivers “everything home.” We empower customers to reimagine their living spaces through innovation, data, and deep customer empathy.

We’re hiring an Associate Director of Technical Program Management to drive large-scale, high-impact strategic technology initiatives that span multiple platforms, systems, and functions across Wayfair. In this role, you will define and own the Technical Program Strategy for some of our most complex Business Initiatives — aligning technical execution with business outcomes, enabling cross-organizational delivery excellence, and serving as a thought leader for technical planning, risk mitigation, and operational governance.

What You’ll Do Own Strategic Technical Delivery

• Define and lead the Technical Program Strategy for multi-platform initiatives.

• Align technical milestones, architecture decisions, and delivery sequencing to strategic objectives and business value.

• Establish and track measurable delivery metrics, success criteria, and executive-level reporting.

Lead Cross-Platform Execution

• Orchestrate execution across Engineering, Product, Design, Science, Infrastructure, and business stakeholders.

• Integrate complex systems and manage cross-platform dependencies across APIs, microservices, data models, and infrastructure components.

• Anticipate and mitigate delivery risks, adjusting scope, timelines, or strategy as needed to achieve outcomes.

Influence Architecture and Operational Excellence

• Partner with technical leaders to shape scalable, resilient architectural decisions and integration patterns.

• Implement delivery governance mechanisms that improve quality, speed, and transparency across teams.

• Drive operational improvements that unlock step-change gains in execution efficiency.

Advise and Influence at the Executive Level

• Serve as a trusted advisor to senior leaders, translating technical trade-offs into clear business implications.

• Guide prioritization decisions amid competing platform, product, and business demands.

• Bring awareness of emerging technologies and industry trends to inform long-term technical direction.

Elevate the TPM Discipline

• Mentor TPMs and cross-functional delivery leads.

• Drive consistency, rigor, and clarity in ambiguous or evolving organizational environments.

We Are a Match Because You Have:

• 10+ years of experience leading complex, cross-platform technical programs with measurable business impact.

• Demonstrated ownership of multi-team initiatives spanning microservices, APIs, distributed systems, and platform integrations.

• Strong architectural fluency with the ability to engage deeply on system design, data models, event-driven systems, and observability.

• Proven ability to define delivery metrics, manage risk across dependencies, and operate autonomously in high-ambiguity environments.

• Executive-level communication skills, including the ability to distill complex technical trade-offs into clear, data-driven narratives.

• Deep experience applying Agile and Lean methodologies at scale.

Bachelor’s degree in Computer Science, Engineering, or related technical field; advanced technical or business education preferred.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form () .

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.