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Gigs Recruiting, LLC
Customer Success ManagerGigs Recruiting, LLC • Rochester, NY, United States
Customer Success Manager

Customer Success Manager

Gigs Recruiting, LLC • Rochester, NY, United States
5 days ago
Job type
  • Full-time
Job description

Post-Sale Project Coordinator

Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.

LPR Project Management

  • Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
  • Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
  • Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.

Customer Success

  • Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
  • Monitor renewals/recerts for named accounts.

Operations Support (First 6 Months)

  • Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.

Success Metrics

  • On-time LPR delivery with compliance and customer confidence.
  • Smooth onboarding independence in 90 days; high satisfaction/referrals.
  • Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.

Requirements

  • Organized project manager with customer focus; experience in coordination, installs, or ops.
  • Strong communicator; tech-curious (CRM/AI a plus).
  • Pass background check.
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Customer Success Manager • Rochester, NY, United States

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