Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Hours: Monday - Friday 8:00 - 5:00 PM Location:
Why Work Here?
“We are passionate about our jobs knowing that we are making a positive difference everyday”
Parmele Disability Advocates is seeking full-time Prospect Onboarding Specialist to join our team! Below is more information about the requirements, qualifications and job descriptions associated with this job opening.
Are you passionate about helping people?
Can you imagine going to work every day knowing that you're making a positive difference?
Can you resolve client questions and offer solutions to drive company revenue?
We are looking for new employees to grow with us! When our prospective clients call us for help, they're often going through a difficult time. Our Prospect Onboarding Representatives provide our potential clients with a compassionate, service-oriented experience. It requires the right combination of telephone skills, empathy, and ability to ask the right questions.
If that's you, you'll play an integral role in creating memorable client experiences. This important position involves complete administrative duties related to client intake and retention.
Key Responsibilities:
Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.
Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
Providing comprehensive insight into our legal services for SSDI and VA disability cases.
Data entry of accurate client information into our database.
Coordinating and scheduling consultations for potential clients.
Various administrative tasks as required by the office.
Qualifications:
Confident phone manner and demeanor.
Ability to set the tone and pace of calls effectively.
Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning.
Proficiency in Microsoft Office.
Strong attention to detail & critical thinking skills.
Prior experience in phone-based sales and customer service, as well as administrative duties.
Strong interpersonal skills.
About Parmele Disability Advocates: The legal team of Parmele Disability Advocates has over 150 years of disability experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.
Client Support Representative • Springfield, MO, United States
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