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Axelon
(IT PSP) IT Network Operations Analyst I (AWS)Axelon • Fairfield, CA, United States
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(IT PSP) IT Network Operations Analyst I (AWS)

(IT PSP) IT Network Operations Analyst I (AWS)

Axelon • Fairfield, CA, United States
5 days ago
Salary
$40.00 hourly
Job type
  • Temporary
Job description
(Job Title: IT Network Operations Analyst I (AWS))

(Location: Fairfield, CA)

(Pay Rate: $40 per hour on W2)

Summary:
  • Duration: 12 Month Contract
  • Work Mode: Onsite Only
  • Schedule: Monday - Friday, 8pm - 4:30am
Responsibilities:
  • Monitor network systems and application events.
  • Monitor network devices, interfaces, and applications through intelligent devices and automated programs.
  • Create tickets, incidents, work orders, service requests, and assignments as directed.
  • Issue initial outage notification event communications.
  • Isolate and correlate multiple customer issues identified with alarms/alerts to eliminate duplication of events.
  • Network/System/Application monitoring & scheduling alarms & alerts based on Eyes on Glass, Initial Outage Management, Notifications, 7x24 hour support.
Requirements:
  • HS Diploma or equivalent work experience.
  • AA in Information Technology or related field or equivalent work experience desired.
  • Basic knowledge of network protocols, software applications, or operating support systems desired.
  • May require certification applicable to the technology being supported.
  • 1 year experience in telecommunication, internet, or network operation center environments desired.
  • Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices or software operating systems desired.
Preferred Skills:
  • Qualitative and quantitative analytic & problem-solving skills.
  • Ability to learn new concepts quickly.
  • Advanced verbal and written communication skills.
  • Proficient in Microsoft Excel and Word.
  • Can work independently or as part of a team.
  • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
  • May require some local traveling for training, meetings, etc.
  • Able to support shift schedules as required to meet business needs.
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(IT PSP) IT Network Operations Analyst I (AWS) • Fairfield, CA, United States

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