Quality Assurance Supervisor

Quality Assurance Supervisor

Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone's history. Ensuring those memories are accurately captured, preserved, and delivered is critical, and our Quality Assurance team plays a pivotal role in upholding that promise.

About the Role

As QA Supervisor, you will be responsible for ensuring all digitized media and customer deliverables meet defined quality standards for accuracy, completeness, and usability. This role oversees quality control workflows across physical media handling, digital processing, and final delivery.

This is both a strategic and hands-on role. You will design, implement, and continuously improve QA systems, enforce quality checkpoints throughout production, and drive defect reduction through root cause analysis and process improvement. You will also work cross-functionally with Production, Engineering, Maintenance, and Customer Experience to align internal quality standards with real customer expectations.

You will play a key role in building and strengthening quality systems, improving first-pass yield, and leveraging data and AI tools to improve QA efficiency and effectiveness.

Key Responsibilities

Leadership and Team Management

• Lead, coach, and develop QA Technicians and auditors
• Assign daily QA coverage based on production volume and risk areas
• Set clear expectations around quality standards, accountability, and documentation
• Ensure proper onboarding, training, and cross-training for QA team members
• Serve as the escalation point for complex quality issues
• Foster strong collaboration between QA, Production, Engineering, Maintenance, and Customer Experience teams

Quality Systems Development

• Design, implement, and maintain robust QA processes and standards across all stages of production
• Establish and monitor QA checkpoints from Receiving through Final Delivery
• Build reproducible quality control frameworks that support scalability and consistency
• Integrate customer feedback into QA standards and validation criteria
• Drive adoption of data-driven approaches and AI-assisted tools to improve anomaly detection, reporting, and decision-making

Defect Management and Continuous Improvement

• Track, categorize, and trend defects across all stages of production
• Lead root cause analysis to identify where and why defects occur
• Drive corrective and preventive actions (CAPA) to reduce recurrence
• Collaborate with Production, Engineering, Maintenance, and Customer Experience to close feedback loops
• Identify opportunities to improve workflows, automation, and overall process efficiency
• Promote a culture of continuous improvement and data-informed decision-making

Reporting and Performance Management

• Establish and maintain QA metrics to measure process effectiveness, defect trends, and first-pass yield
• Provide actionable insights to Operations leadership to drive quality improvements
• Share QA insights with Customer Experience to align on top customer pain points
• Monitor team performance and system effectiveness to ensure continuous alignment with business goals

What Success Looks Like

• Defect rates remain low, and first-pass yield is consistently high
• Customer-reported quality issues and returns are minimized
• QA processes are reliable, scalable, and integrated into the production flow
• Strong alignment exists between QA, Production, Engineering, Maintenance, and Customer Experience
• Issues are identified early in the process, not at final QA
• Data and AI tools are effectively used to improve speed, accuracy, and insight
• QA team operates with high accountability and ownership of quality outcomes

What We're Looking For

• 35+ years of experience in quality assurance, preferably in a production or media workflow environment
• Proven experience designing, implementing, and improving QA systems or processes
• Familiarity with data-driven quality management and process improvement frameworks
• Familiarity with AI tools or analytics to support QA decision-making is a plus
• Strong understanding of digital file formats, media quality standards, and workflow best practices
• Demonstrated ability to lead teams and drive accountability in a production environment
• Strong problem-solving skills with experience in root cause analysis and continuous improvement
• Organized, detail-oriented, and able to prioritize in a fast-paced environment
• Clear communicator who collaborates effectively across departments
• Customer-focused mindset with the ability to translate feedback into operational improvements

Work Environment

This role is based onsite at Legacybox's digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. You will work closely with Production, Maintenance, Customer Experience, and frontline teams to ensure quality standards are consistently met and improved.

Why Join Legacybox

Legacybox is growing and evolving, and our production team sits at the heart of that transformation. As a QA Supervisor, you will have the opportunity to design and scale quality systems, develop people, and directly impact the experience we deliver to families across the country.

Legacybox is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws.