Cloud Development Engineer-Observability

Cloud Development Engineer-Observability

Job Category: Engineering & Cloud

Location: US - Massachusetts - Waltham | US - Virginia - Dulles

Meet Our Team:

Cloud Observability Engineering collaborates with all the engineering teams at Pega and advocate for Observability solutions and to establish standards and processes. The Cloud Observability Engineering team is responsible for designing, developing and maintaining observability solutions for Pega Cloud.

Due to the nature of the work with FedRamp, US Citizenship is required.

This is a hybrid role, based out of our Waltham, MA or Dulles, VA office

Picture Yourself at Pega:

You'll join a highly innovative company that is changing how organizations work and optimize outcomes. In this role, you will be part of a collaborative, highly-skilled team in a fast-evolving space. You'll bring an adaptive, flexible mindset, driving data-driven decisions and seeing your work translate into measurable business outcomes.

What You'll Do at Pega:

• Design and develop observability solutions for Pega Cloud-hosted applications.

• Build and operate microservices monitoring across Pega Cloud services, enabling metric collection, logging, and APM (tracing).

• Apply OpenTelemetry standards for distributed tracing and open metrics.

• Define KPIs, SLIs, SLOs, and SLAs for microservices.

• Manage and maintain Pega monitoring tools and technologies.

• You'll be responsible for correlating Pega infrastructure and application metrics, error codes, and logs from end-to-end monitoring from customer request, load balancers, backend services (Tomcat, Java applications, databases, ping, network, etc.), and synthetic monitoring (simulation of customer requests end-to-end).

• Partner with Product and Cloud Engineering to improve availability, performance, and application monitoring, including correlation across infrastructure, applications, services, and supporting technologies.

• Automate and continuously improve processes and solutions.

• Provide feedback on defects and customer experience enhancements

• Operate, administer, and automate solutions across the Pega Cloud stack.

• Drive problem discovery, analysis, and resolution.

• Use world-class Pega Cloud infrastructure and management technologies.

Who You Are:

• Passionate about cloud technologies and well-versed in observability tools such as Grafana Cloud, Prometheus, and New Relic.

• Familiar with AWS core concepts and services.

• Knowledge of the infrastructure-as-code tools.

• Hands-on experience with DevOps and continuous integration and delivery (CI/CD) tools.

• Experience managing the development of deliverables into production environments.

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork skills.

• 2+ years of relevant experience.

What You've Accomplished:

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 2+ years of experience in cloud technologies (AWS).

• Experience with infrastructure-as-code tools such as Terraform or CloudFormation.

• Exposure to CI/CD tooling such as GitHub Actions or Jenkins.

• Knowledge of observability tools such as Grafana and Prometheus.

• Exposure to one or more programming or scripting languages.

• Exposure to Kubernetes.

• Excellent communication and teamwork skills.

• Experience with build tools such as Gradle.

Desired Qualifications

• Understanding of GitHub Actions.

• Cloud certification (preferably AWS-related).

• Experience with agile methodologies.

• Troubleshooting and RCA experience using monitoring data and log analysis.

• Understanding of the Grafana stack.

• Understanding of Grafana dashboard design.

• Understanding of Alertmanager alert creation.

• Understanding of Helm.

• Understanding of EKS.

• Understanding of Gradle.

• Understanding of Bash and/or Python.

• Understanding of infrastructure-as-code tools such as CloudFormation and/or Terraform.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company#LI-KH2

Additional Information

Base salary range for this role is 91,700 - 137,100 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 23447

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI-enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.