Supervisor, Trust Operations

Job Title

The incumbent processes and reconciles complex transactions for assigned system applications and performs the necessary operational and administrative functions to support the department. Incumbents handle more complex transactions related to an area of technical expertise; act as a source of reference and a control point of quality; and interact with customers at a higher level (responding to inquiries, researching problems and handling routine transactions).

Essential Duties & Responsibilities

• Processes and data enters cash transactions and/or securities trading transactions for purchases and sales of assets on systems and prepares related general ledger, DDA entries, and wire settlement; Settles all trust related trades, inputs trades on bank systems, reconciles and confirms entries with custodian bank.
• Monitors re-organization (mergers, splits, tenders, calls and spin-offs) notifications, determines impact to accounts, makes necessary account changes to determine tax impact and allocates cost to accounts.
• Processes and balances asset dividend and interest income, GNMA/FNMA principal and interest payments for accounts.
• Provides assistance to staff members on issues and/or problems of complexity and can resolve most issues on own.
• Prepares supporting account transaction documentation and verifies transaction accuracy; performs account maintenance on existing accounts and closing account activities.
• Reviews paperwork to ensure accuracy and compliance with established policies, procedures and government regulations.
• Provides instructions and guidance to Officers to ensure receipt of required documentation and to ensure account updates and transactions are correct.
• Monitors the receipt of assets and failed deliveries; works with custodian to resolve problems and expedite transfers.
• Responds to customer inquiries, conducts research and solves moderately complex problems.
• Follows up on all details of issues and ensures quality control is maintained.
• Opens new accounts on accounting system and monitors all opening activities including asset funding, documents, files, statements, compliance and CIP guidelines, checklists, and any other special requirement.
• Provides basic to intermediate level administration and customer support to Relationship Manger/Administrator/Financial Consultant team in managing their assigned accounts.
• Serves as the direct contact for routine customer inquiries, account research, and solves moderately complex problems.
• Drafts letters and correspondence to client for Relationship Manager's review.
• Prepares supporting account transaction documentation and verifies transaction accuracy.
• Monitors customer account cash flow status and notifies Relationship Manager of current or anticipated overdrafts.
• Approves or disapproves transactions based on document provisions and department controls.
• Serves as vault custodian as required.
• Opens and/or processes incoming mail or distributes mail to appropriate party.
• May generate standard department reports, forms and correspondence such as requests for additional information, verification, account maintenance, disbursements, etc.
• May involve performing duties with respect to the bank's Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.

Supervisory Responsibilities

Serves as a trainer and guide for new hires and less experienced staff. Incumbents at this level may be in training for the next level of advancement. Incumbent could be a workflow leader.

Minimum Required Education, Experience & Knowledge

• High School Diploma, GED or equivalent amount of training and experience, degree in Business, Finance, or Accounting preferred
• 5 years of Trust, securities, or bank operations experience
• American Bankers Association courses or other education in banking preferred.
• Proficient in Microsoft Office Software (Word, Access, Excel).
• Strong organizational and time management skills.
• Strong written and interpersonal communication skills.
• Strong analytical skills.
• Ability to work well in a team environment with little direct supervision.
• Ability to process work accurately, recognize and research potential problems arising in daily duties.
• Ability to train other staff.
• Ability to assist in the development of key internal procedures and controls.

Essential Mental & Physical Requirements

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.