Talent.com
Independence Blue Cross
Supervisor- OperationsIndependence Blue Cross • Philadelphia, PA, United States
No longer accepting applications
Supervisor- Operations

Supervisor- Operations

Independence Blue Cross • Philadelphia, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Supervisor of Operations

The Supervisor of Operations is responsible for administration of a High-Profile Operational Unit within Customer Service. The Supervisor for this line of business will be responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally and accurately. This individual will provide leadership, assistance, coaching, and training to those supervised. In addition to assisting in the achievement of departmental goals.

Responsibilities

  • Supervises and implements departmental functions, policies and procedures with all internal and external contacts.
  • Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary.
  • Creates and implements programs to enhance the level of service provided to customers.
  • Communicates, implements, and interprets corporate and departmental policies and procedures.
  • Maintains department standards to ensure optimal customer support.
  • Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
  • Provides technical expertise related to job unit function.
  • Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
  • Coordinates departmental functions with all internal and external contacts.
  • Compiles and prepares required data for report information pertaining to unit.
  • Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner.
  • Serves as the next level contact for problems/issues that staff cannot resolve.
  • Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
  • Encourages the professional progression of staff through Performance Management, coaching and counseling.
  • Establishes appropriate goals and performance standards and makes recommendations for career path of staff.
  • Ensures that department systems and supports are operational.
  • Performs all other appropriate responsibilities and duties as assigned.

Education

  • Undergraduate degree is preferred plus a minimum of two (2) years of relevant experience.

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Create a job alert for this search

Supervisor- Operations • Philadelphia, PA, United States

Similar jobs

Operations Supervisor - Freedom Mortgage Pavilion

Legends GlobalCamden, NJ, United States
Full-time

The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operati... Show more

 • Promoted

Operations Supervisor I- Swedesboro, NJ

CMA CGMPhiladelphia, PA, United States
Full-time

Operations Supervisor I- Swedesboro, NJ.CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.Present in 170+ countries and with more... Show more

 • Promoted

Claims Operations Supervisor

Dale WorkForce SolutionsPhiladelphia, PA, United States
Full-time

Claims Operations Supervisor Contract to Perm Position Hybrid.The Claims Operations Supervisor is responsible for the day-to-day operational oversight, performance management, and quality assurance... Show more

 • Promoted

Client Operations Supervisor

Barry'sPhiladelphia, PA, United States
Full-time

Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry,... Show more

 • Promoted

Supervisor, Operations

Prodigious WorldwidePhiladelphia, PA, United States
Full-time

PHM is the leading health media agency in the US, built for the modern healthcare experience.Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling ... Show more

 • Promoted

Supervisor, Operations

Starcom Mediavest Group Germany GmbhPhiladelphia, PA, United States
Full-time

The Supervisor, Operations is responsible for large clients, has a holistic view of the clients' objectives and processes, project manages key timelines and deliverables, and provides insight on st... Show more

 • Promoted

SUPERVISORY FACILITY OPERATIONS SPECIALIST

US Department of WarPhiladelphia, PA, United States
Full-time

Facilities Management Director.You will direct, control and coordinate assigned operations within the Facilities Management Department by the utilization of broad knowledge of facilities management... Show more

 • Promoted

Operations Supervisor Hauling

Republic ServicesPhiladelphia, PA, United States
Full-time

POSITION Summary: Within a division, the Operations Supervisor “ Hauling Operations is responsible for supervising the collections activities in one or more lines of busine... Show more

 • Promoted

Operations Manager

The L&R Group of CompaniesPhiladelphia, PA, United States
Full-time

WallyPark's success is built upon our motto exceeding customer expectations, every time.Providing our customers with a superior customer service experience and warm hospitality is the primary job f... Show more

 • Promoted

Operations Supervisor - Freedom Mortgage Pavilion

AEG PresentsCamden, NJ, United States
Full-time

In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.The RoleThe Operations Supervis... Show more

 • Promoted

Operations Supervisor

Kinder MorganPhiladelphia, PA, United States
Full-time

Operations SupervisorJob ID #:31350 Location:PA-PHILADELPHIAFunctional Area:Management Position Type:Full TimeExperience Required:3 - 5 Years Relocation Provided:NoEducation Required:High School Di... Show more

 • Promoted

Operations Rooms Supervisor

Ensemble Investments, LLCCamden, NJ, United States
Full-time

The Operations Rooms Supervisor plays a critical role in the guest areas of the hotel.They will ensure that the staff works together as a team to ensure optimum service and that guest needs are met... Show more

 • Promoted

Operations Supervisor

Roadrunner FreightPhiladelphia, PA, United States
Full-time

The Operations Supervisor supervises dock operations and off hours Customer Service.Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries,... Show more

 • Promoted

Supervisor, Freight Operations

XPO LogisticsBensalem, PA, United States
Full-time

Supervisor, Freight Operations.Requisition Id: 388624 Business Unit: LTL Location: Bensalem, PA, US, 19020 What you need to succeed as a Freight Operations Supervisor at XPO Minimum qualifications:... Show more

 • Promoted

SVP, Store Operations

Five BelowPhiladelphia, PA, United States
Full-time

Five Below Store Operations Manager.At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing exper... Show more

 • Promoted

Supervisor Operations

Independence Blue CrossPhiladelphia, PA, United States
Full-time

Forward-Thinking Operations Leader.Bring your drive for excellence, curiosity for improvement, and passion for developing people to Independence.As we reimagine the future of health care, we are se... Show more

 • Promoted

Operations Supervisor - Philadelphia

The TJX Companies, Inc.Philadelphia, PA, United States
Full-time

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prior... Show more

 • Promoted

Food Services Field Operations Supervisor

School District of PhilidelphiaPhiladelphia, PA, United States
Full-time

Food Services Field Operations Supervisor.Oversees the work of Food Services Manager and other staff in an assigned region.Visits schools with satellite and full-service cafeterias to ensure govern... Show more

 • Promoted

Operations Supervisor

Oak St. HealthWilliamstown, NJ, United States
Full-time

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Carwash/Detailing Operations Supervisor 19HR to 21HR DOE (PHL)

OdorzxPhiladelphia, PA, United States
Full-time

ODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry.As the Operations Supervisor, you will play a pivotal role ... Show more