Talent.com
Black Diamond Group
IT Support SpecialistBlack Diamond Group • Scottsdale, AZ, United States
No longer accepting applications
IT Support Specialist

IT Support Specialist

Black Diamond Group • Scottsdale, AZ, United States
5 days ago
Job type
  • Full-time
Job description
IT Support Specialist
Scottsdale, Arizona

About the Role
We're seeking an IT Support Specialist to join our Scottsdale office. This role reports to LodgeLink's Global IT Support team leader and works closely with local office leadership and external IT service providers as required.
The role provides both front-line technology support and general office services assistance, helping ensure the smooth day-to-day operation of our growing workspace and ensures technology is optimized for all supported users, including executives.

This is an in-office role based in Scottsdale, AZ, with standard business hours and occasional flexibility to support onboarding or office needs.

The ideal candidate is a proactive and customer-focused IT professional with strong troubleshooting skills, experience supporting Apple and Microsoft environments, and the ability to communicate technical solutions clearly. Organized, reliable, and collaborative, they thrive in hands-on, people-facing roles and ensure smooth day-to-day IT and office operations.

Duties and Responsibilities:
  • Provide first-level IT support to employees in the Scottsdale office, troubleshooting Apple and Microsoft hardware and operating systems, as well as software, network and collaboration tools.
  • Function as the on-site liaison between employees and LodgeLink's global IT team or local IT partner.
  • Apply strong analytical and troubleshooting skills to diagnose issues, identify root causes, and implement effective solutions.
  • Support and maintain deployment of workstations, monitors, and peripheral equipment.
  • Assist with setup and testing of meeting room technology (Teams Rooms, A/V equipment, etc.).
  • Support onboarding and offboarding processes, including preparing laptops, setting up user accounts, and collecting equipment.
  • Follow company IT security, access control, and asset management procedures when provisioning and supporting devices.
  • Support local IT and office technology projects as required.
  • Help coordinate facilities and maintenance requests.
Qualifications:
  • 4+ years in an IT support or similar role.
  • Strong technical aptitude with demonstrated experience supporting Apple and Microsoft environments, including Microsoft 365, Microsoft Teams, Outlook and SharePoint.
  • Pro-active approach to ensuring technology optimization to support operational excellence and productivity.
  • The ability to build strong relationships and trust with all levels of the organization, including executives.
  • Experience supporting mixed-device environments, including Apple and Windows devices.
  • Strong analytical and troubleshooting skills, with the ability to diagnose issues systematically and resolve them efficiently.
  • Experience supporting end-user hardware, peripherals, and collaboration technology.
  • Excellent communication and problem-solving skills; able to explain technical issues in simple, practical terms.
  • Reliable, organized, and proactive, with a customer service mindset.
  • Ability to work both independently and collaboratively in a team environment.
About LodgeLink
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel - for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to 'Create A Better Way' for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards | Caring for our team is a priority, and we're pleased to provide these benefits:
  • Building a diverse and inclusive team, supporting career growth and development.
  • Competitive base salaries.
  • Share Appreciation Rights program for salaried employees.
  • Paid vacation days and sick days.
  • An employee charitable donation program.
  • Hotel and travel discounts
  • Comprehensive options for benefits, with cost-sharing between the company and the employee. 401K Matching program.

LodgeLink is a Black Diamond Group company. Learn more:

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:

We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink
Create a job alert for this search

IT Support Specialist • Scottsdale, AZ, United States

Similar jobs

IT Support Specialist II - Remote (AZ & TX)

DriveTimeTempe, AZ, United States
Remote
Full-time +1

What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.Headquartered in Tempe, Arizona and Dallas, Texas, we cre... Show more

 • Promoted

Technical Support Specialist - Industrial Battery Chargers

Minit ChargerChandler, Arizona, United States
Full-time
Quick Apply

THIS IS NOT A HELP DESK OR IT TECH SUPPORT POSITION.Minit Charger LLC, a leader in industrial electric vehicle (EV) fast-charging solutions, typically lists this role as a.Tech Support Specialist -... Show more

Work From Home - Online Product Support - $45 per hour

GL1Maricopa, Arizona
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Product Support Online - $25-$45 per hour

GLOCPAMaricopa, Arizona
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Delivery Driver - Flexible Schedule

DoorDashParadise Valley town, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Sales Support Specialist

City National BankPhoenix, AZ, United States
Full-time

Works with division sales management to assess and improve sales processes, tools, and infrastructure to support a strong and effective sales culture.Provides information to management on the effec... Show more

 • Promoted

Help Create Families & Earn up to $115,000 as a Surrogate!

Giving Tree SurrogacyMaricopa, AZ, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Healthcare IT Help Desk Specialist: EMR/EHR Support

Revel StaffingPhoenix, Arizona, United States
Full-time

A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff in Phoenix, Arizona.This role focuses on providing high-quality techni... Show more

 • Promoted • New!

IT Support Specialist

Peregrine TeamScottsdale, AZ, US
$55,000.00 yearly
Full-time
Quick Apply

We are seeking an IT Support Specialist to provide technical assistance and ensure smooth day-to-day operations of internal systems.Key Responsibilities Technical Support:.Troubleshoot hardware and... Show more

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCMaricopa, Arizona, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Help a Family & Earn $70,000+ — See If You Qualify Today

All Love SurrogacyMaricopa, AZ, US
Full-time +1

Do You Qualify to Be a Gestational Carrier?.GESTATIONAL CARRIERS ARE NOT GENETICALLY RELATED TO THE BABY.Are you ready to change a family's life forever — and be rewarded for it?.Willing to complet... Show more

 • Promoted

IT Procurement Specialist III

APSPhoenix, AZ, United States
Full-time

The IT Procurement Specialist III manages and executes IT procurement activities in support of the buying requirements of the IT Business Unit.Identifies IT procurement efficiencies and executes su... Show more

 • Promoted

Retail Support Specialist

DSI SystemsPhoenix, AZ, US
$26.00 hourly
Full-time
Quick Apply

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more

Remote Job $790/wk - Hiring Focus Group Panelists

MaxionMaricopa, AZ, US
Remote
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersMaricopa, Arizona
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Work from Home – Product Feedback Support - $25-$45 per hour

GL Maricopa, Arizona
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Remote Legal Specialist

Micro1Maricopa, Arizona, US
Remote
Full-time

Contract Review & Negotiation.Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train mode... Show more

 • Promoted

TEMP to HIRE REMOTE Technical Support Specialist

ExecusourcePhoenix, AZ, United States
Remote
Permanent

Location :100% remote; Phoenix, AZ or surrounding cityHours / Days :Monday-Friday (6 :00AM-3 :00PM)- Training schedulePost Training Schedule :Flexible hours anytime between 7 :00AM- 6 :00PMPay :$19... Show more

 • Promoted

Lead IT & Security Systems

Mercedes-Benz of ScottsdaleScottsdale, Arizona, US
Full-time

Lead IT Systems & Security Specialist*.Increase your chances of an interview by reading the following overview of this role before making an application.Locations:* Scottsdale & Peoria, AZ.We are s... Show more

 • Promoted • New!

Recovery Support Specialist

Anasazi Medical PaymentPhoenix, AZ, United States
Full-time

Under the direction of the team lead, the Recovery Support Specialist will be responsible for supporting the Retrospective Review Recovery team.Tasks and responsibilities will be performed in a fas... Show more