Learning Systems & Operations Specialist

Learning Systems & Operations Specialist

Corporate Address - Jacksonville, FL 32202

Overview

Position Type Full Time

Description

The Learning Systems & Operations Specialist plays a critical role in supporting the Organizational Development function through enterprise orientation ownership, learning systems administration, training coordination, reporting, and operational execution. This role helps ensure learning processes are organized, scalable, compliant, and aligned with business needs in a fast-paced, highly regulated environment. The ideal candidate is a proactive, detail-oriented professional who demonstrates initiative, sound judgment, strong facilitation skills, and the ability to manage multiple priorities with minimal oversight.

Core Responsibilities

Employee Orientation & Onboarding (30%)

• Own and facilitate the enterprise employee orientation process, including scheduling, coordination, delivery, participant tracking, and follow-up communication.
• Partner with HR, Safety, Operations, and department leaders to ensure orientation is organized, current, and aligned with onboarding expectations.
• Audit orientation materials, workflows, and documentation to ensure accuracy, consistency, and regulatory alignment.
• Identify and recommend improvements to orientation flow, learner engagement, and overall onboarding effectiveness.

Learning Systems Administration & Governance (30%)

• Administer and maintain multiple learning systems, including course assignments, learning paths, completion tracking, user support, and reporting.
• Conduct routine audits to ensure system accuracy, content integrity, naming consistency, and overall platform effectiveness.
• Troubleshoot system issues using available resources, vendor tools, documentation, and independent research before escalating.
• Identify opportunities to improve LMS utilization, learner experience, and operational efficiency.
• Partner with system vendors and internal stakeholders to maintain training assignments, resolve platform issues, and support continuous improvement of learning system functionality.

Training Coordination, Reporting & Operational Support (25%)

• Coordinate logistics for training sessions, workshops, compliance training, and leadership programs, including calendars, rosters, materials, documentation, and stakeholder communication.
• Generate and distribute training, compliance, and completion reports in a polished and leadership-ready format.
• Utilize Excel and related tools to organize data, identify trends, and create visual summaries that support decision-making.
• Maintain accurate, audit-ready records and support departmental project tracking tools, including Microsoft Lists and related systems.

Cross-Functional Support & Continuous Improvement (15%)

• Partner with the Learning Experience & Content Specialist to ensure training content remains current, accurate, and operationally effective.
• Support Organizational Development initiatives by identifying process improvements, surfacing risks early, and helping move work forward efficiently.
• Participate in cross-functional initiatives and handle special projects as they arise in support of departmental and enterprise priorities.
• Demonstrate adaptability and flexibility by adjusting priorities, responsibilities, and work approaches in response to evolving business needs, growth initiatives, and leadership direction.

Skills

• Strong facilitation, public speaking, and audience engagement skills.
• Strong attention to detail, organization, and documentation discipline.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced environment.
• Strong written and verbal communication skills with professional business presence.
• Ability to analyze data, identify trends, and communicate findings clearly.
• Problem-solving mindset with the ability to work independently and exercise sound judgment.
• Ability to leverage generative AI tools to improve efficiency in reporting, training operations, communication, and workflow execution while maintaining accuracy and compliance.
• Strong interpersonal skills with the ability to build effective working relationships across functions.

Qualifications

Qualifications

• Bachelor's degree preferred in business, human resources, education, organizational development, communications, or a related field; equivalent relevant experience may be considered.
• Three or more years of experience in training coordination, learning systems, onboarding, human resources, or related operational support roles.
• Experience working with learning management systems, HRIS platforms, or other training technologies strongly preferred.
• Strong Microsoft Office proficiency required, especially Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with SharePoint, OneDrive, Microsoft Lists, and reporting tools preferred.
• Familiarity with transportation, safety, compliance, DOT, OSHA, or other regulated environments preferred.
• ATD or related professional certification is a plus.

Behavioral Competencies

• Initiative and ownership
• Adaptability and flexibility
• Critical thinking and problem-solving
• Professional judgment and accountability
• Collaboration and customer focus

Additional Responsibility Statement

• Carries out duties, priorities, and strategic initiatives as assigned by the Senior Manager of Organizational Development in support of departmental and enterprise objectives.

Physical Requirements:

• Occasional lifting (up to 20 pounds)
• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.

Working Conditions:

• Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.
• Travel required to perform the essential job functions.