Business Product Manager - Salesforce
- Full-time
Business Product Manager - Salesforce
The Business Product Manager Salesforce Financial Services Cloud (FSC) plays a critical role in shaping, governing and evolving the Salesforce platform to support banking sales, service and relationship management processes. This position is responsible for defining the product FSC vision, prioritizing features, and ensuring timely delivery of enhancements that align with business objectives. Acting as a liaison between business stakeholders and technical teams, the role ensures the Salesforce platform supports strategic goals, regulatory compliance, and an exceptional user experience. The ideal candidate brings deep financial services expertise, exceptional communication skills, and a proven track record of leveraging Salesforce in a dynamic, fast-paced banking environment. In addition, this role may provide leadership and guidance to a team of Salesforce Business Analysts, fostering collaboration and driving continuous improvement.
Key Responsibilities:
- Product Ownership & Strategy
- Stakeholder Management & Communication
- Risk & Vendor Management
Required Qualifications:
- Bachelor's degree in information systems, Business, Finance, or a related field.
- 3-5 years of experience in financial services, banking technology, or product ownership.
- 3-5 years of experience as a Product Manager, Senior Business Analyst, or Technical Analyst in financial services.
- 3-5 years of direct experience working with the Salesforce platform in a commercial or retail banking environment with FSC experience.
- Strong communication skills with the ability to translate technical details for non-technical stakeholders.
- Proven ability to prioritize work, manage competing demands, and deliver in a fast-paced environment.
Preferred Qualifications:
- Salesforce certifications (e.g., Salesforce Financial Services Cloud or Admin)
- Salesforce Admin or App Builder certification
- Experience with Azure Dev Ops, or other Agile project management tools
- Familiarity with banking regulations, credit policies, or loan servicing
- Familiar with nCino, Snowflake and other bank system applications