Contract Specialist - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Contract Specialist is responsible for assisting client sales and retention efforts by supporting the end-to-end contract process for the business. The Contract Specialist assists the sales force and other business entities to develop contract documentation, maintains an accurate document filing system and contract database, fulfills administrative tasks associated with the contract process, ensures all contract documentation meets the company's high standards of quality, and effectively communicates across internal departments, as well as with customers.

JOB RESPONSIBILITIES:

1. Facilitate and support the contract workflow, from intake through document fulfillment and execution to back-end processing. Ensure documentation requests are completed, delivered, executed and processed timely.

2. Develop and draft contract documentation by identifying and clarifying requirements, researching client-specific information and historical files, and verifying details with SMEs, key stakeholders, and leadership, as appropriate.

3. Ensure documentation is accurate and formatted according to client, business, and company standards. Obtain internal quality control approvals to verify compliance with applicable business and product-specific guidelines.

4. Review, edit, and finalize agreements and other documentation; process documents for execution and facilitate hand-off for implementation.

5. Coordinate with other team members to ensure effective workflow, consistent process execution, and unified approaches to contract management.

6. Leverage technology to help facilitate an efficient contract management process.

7. Interface with finance, legal, sales, business development, sales operations, and other business teams to address and resolve issues related to contracts.

8. Research contract matters of low- to mid-level complexity and provide requested information and/or recommended course of action option(s) for consideration.

9. Stay abreast of changes in product/service offerings, translating those updates to incorporate changes/enhancements into documentation to ensure content is current (e.g., language, terms, pricing). Update and maintain all document templates.

10. Track and manage inventory of documentation requests from internal and external sources; report on the contract process, request volume, status, execution, etc.

11. Manage new and existing contracts and files, paper and electronic, to ensure organized file structure and accurate record retention.

12. Evaluate processes, approach, coordination, and templates to recommend and implement changes for continuous contract process and content improvement.

13. Assist with special projects, as directed by leadership.

Salary Range: $55,000-$65,000

EDUCATION:

Associate's or Bachelor's degree with emphasis in one or more of the following: business, accounting, law, English, technical writing, or related field.

EXPERIENCE:

1. 2+ years of work experience in a professional business setting, ideally in an analytical, technical problem-solving, or project coordination/management role with cross-functional collaboration.

2. Business-to-business experience managing timelines and priorities, which are frequently evolving.

3. Experience with MS Office, including Word, Excel, PowerPoint, Outlook, and SharePoint, as well as experience working with databases, CRM systems (Salesforce), and Adobe Acrobat.

COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:

1. Strong sense of urgency and the ability to adapt and work on multiple projects in a fast-paced environment while producing quality work and meeting deadlines.

2. Comfortable navigating ambiguity-experience working on projects with limited guidance or shifting objectives.

3. Detailed with a high level of accuracy.

4. Knowledge of relevant industry and marketplace (preferred).

5. Excellent analytical and problem-solving skills, critical thinking and ability to make sound interpretations.

6. Well-developed interpersonal and client relations skills, as well as strong verbal and written communication skills.

7. Excellent prioritization, organization and time management skills.

8. Team player with the ability to handle tasks independently to closure.

9. Ability to think beyond the task at hand and take initiative.

10. Comfortable working collaboratively, efficiently, and effectively with both internal and external clients, stakeholders, subject matter experts, and leadership.

11. Flexibility and adaptability.

12. Ability to produce professional-quality MS Word documents in a timely manner.

13. High degree of integrity and the ability to recognize the requirements for confidentiality.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK () .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

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