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Customer Retention & Development Manager (CRDM)Expeditors • Metairie, LA, us
Customer Retention & Development Manager (CRDM)

Customer Retention & Development Manager (CRDM)

Expeditors • Metairie, LA, us
30+ days ago
Job type
  • Full-time
Job description

Job Description

Major Duties and Responsibilities

  • Build a District Retention Program that includes coverage for all existing customers in our District
  • Assist Product managers in developing product level retention programs
  • Facilitate monthly branch retention meetings
  • Build and protect consistency in our branch and service offerings
  • Measure and analyze customer revenue trends and proactively communicate these
  • Ensure minimum call counts and reviews are completed per district goals
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow revenue across multiple product and geographies

Qualifications

  • Bachelor degree or equivalent business qualifications
  • Minimum four years Expeditors / industry experience
  • Ability to create/write and articulate client business plans
  • Management skills to organize and coach a team
  • Demonstrated customer service skills and proven interpersonal skills
  • Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
  • Inquisitive and exploratory mind-set
  • Fluent in English
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Customer Retention & Development Manager (CRDM) • Metairie, LA, us

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