Talent.com
Swimlane
Professional Services ManagerSwimlane • Denver, CO, United States
No longer accepting applications
Professional Services Manager

Professional Services Manager

Swimlane • Denver, CO, United States
11 days ago
Job type
  • Full-time
Job description

Professional Services Manager (PSM)

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvementwhere your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

About the role:

We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands-on in customer delivery. This is a player-coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

Key Responsibilities:

  • Contribute to customer implementations, integrations, and migrations
  • Act as a technical escalation point for team members
  • Coach and mentor engineers across technical and client-facing skills
  • Drive delivery quality and consistency
  • Conduct performance reviews and development planning
  • Partner cross-functionally across PM, TAM, and technical teams
  • Support customer escalations and key conversations

Requirements:

  • 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
  • 1+ years mentoring or leading engineers
  • Proven experience delivering complex customer solutions
  • Strong client-facing communication skills
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
  • Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
  • A strong understanding of modern cybersecurity technologies and methodologies
  • Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

Preferred Experience:

  • Player-coach or team lead experience
  • Automation, security operations, or enterprise software background
  • Experience in high-growth environments

Success Metrics:

  • High-quality, consistent delivery
  • Team growth and promotion readiness
  • Strong customer satisfaction
  • Improved delivery efficiency

The Perks of being a Swimlaner:

  • Competitive Benefits & Compensation
  • Stock Options
  • Training & Professional Development Opportunities
  • MacBook Pro
  • Great Company Culture
  • We value collaboration and innovation
  • Give-back Volunteering Opportunities

Here at Swimlane, our core focus is to Automate the World of Security and we strive to represent our five core values in everything we do:

  • Punch above your weight class - We make the most of our circumstances and constantly surprise and impress with our ability to deliver.
  • Be a happy innovator - The hard problems are the fun problems to solve, we're excited to take on difficult challenges and find creative solutions.
  • Always be leveling up - We are continuously improving, embracing change, and consuming information to better ourselves and each other.
  • Move at the speed of WOW - We work with an extreme sense of urgency, but we never compromise quality.
  • Have honesty and integrity in 'all the things' - We make decisions with the best of intentions, doing what is right for as many stakeholders as possible.

What's the best thing about working at Swimlane? If you ask the team, they'll tell you it's the people. Swimlaners are innovative, collaborative and driven by the purpose of revolutionizing the way security teams automate and respond to alerts. Headquartered in beautiful Denver, Colorado, Swimlane's staff spans 28 states and 23 countries!

Create a job alert for this search

Professional Services Manager • Denver, CO, United States

Similar jobs

Sales and Service Associate

24 Hour FitnessCastle Rock, CO, United States
Full-time

This role is focused on welcoming new members and guiding them through the start of their fitness journey.The position requires building genuine, trust?based relationships by actively listening to ... Show more

 • Promoted

Subcontracts Manager - Professional Services

Sierra SpaceEnglewood, CO, United States
Full-time

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.Sierra Space team members share a spirit of innovation and collaboration and a belief that we... Show more

 • Promoted

Audit Senior Manager - Commercial Services

CroweDenver, CO, United States
Full-time +1

Your Journey at Crowe Starts Here:.At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an i... Show more

 • Promoted

Tax Senior Manager, Private Client Services

BDODenver, CO, United States
Full-time

Private Client Services Tax Senior Manager.Private Client Services at BDO is a boutique practice within our firm.Offering a high touch approach, we have extensive experience serving high net-worth ... Show more

 • Promoted

Substitute Direct Support Professional - Work around Your Schedule

Wellspring CommunityCastle Rock, CO, United States
Part-time

Substitute Direct Support Professional.Being a Substitute Direct Support Professional is more than just helping someone with their daily activities; it is assisting someone to live a meaningful lif... Show more

 • Promoted

Workplace Services Manager

Clyde and Co LLPDenver, CO, United States
Full-time

Office And Facility Operations Manager.Reporting to the Senior Workplace Services Manager North America, this person will be responsible for overseeing the office and facility operations, capacity... Show more

 • Promoted

Service Pro / Shift Leader

Tokyo Joe'sCastle Rock, CO, United States
Full-time

As a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would.A service pro has mastered operations and takes on responsibili... Show more

 • Promoted

Construction Services Manager

Providence Infrastructure ConsultantsLittleton, CO, United States
Full-time

Providence Infrastructure Consultants (PIC) is seeking an experienced and driven Construction Services Manager.PIC is actively engaged in the design and construction of complex water and wastewater... Show more

 • Promoted

Food Service Manager

destinationone ConsultingDenver, CO, United States
Full-time

Destinationone Consulting specializes in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more.We a... Show more

 • Promoted

Manager-Technical Services

TallgrassDenver, CO, United States
Full-time

The Manager-Technical Services will be responsible for leading and training the Technical Services engineering team.Provide leadership, direction, and technical guidance to Engineers.Ensure the eng... Show more

 • Promoted

Patron Services Manager

TOMODACHIDenver, CO, United States
Part-time

Patron Services ManagerNew Dance TheatreDenver MetroOrganization type:NonprofitType of role:Part-timeJob Category:AdministrativeHourly:$25 - $35Patron Services ManagerOrganization:Cleo Parker Robin... Show more

 • Promoted

Restaurant Manager

Dunkin'Castle Rock, CO, United States
Full-time

We are seeking a Restaurant Manager with 2+ years of leadership experience in Quick Service Restaurant (QSR), retail, or hospitality environments.This role will lead daily operations, develop a hig... Show more

 • Promoted

Manager, Client Services

RxBenefitsDenver, CO, United States
Full-time

The Manager, Client Services, is responsible for day-to-day operational oversight of Client Services with direct leadership of department Team Leads and Mentors.This role partners closely with the ... Show more

 • Promoted

Benefits Representative

AMBACastle Rock, CO, United States
Full-time

Insurance Benefits Representative (1099 Independent Contractor).Location: Colorado (statewide, any city).Compensation: Commission plus bonuses.Schedule: Self-managed with full-time effort required ... Show more

 • Promoted

Senior Manager, Learning Operations Managed Services

DeloitteDenver, CO, United States
Full-time

Senior Manager, Learning Business Process as a Service.Our Human Capital practice is at the forefront of transforming the nature of work and learning.As converging forces reshape industriesfrom AI-... Show more

 • Promoted

Audit Manager - Commercial Services

CroweDenver, CO, United States
Full-time +1

Your journey at Crowe starts here:.At Crowe, you can build a meaningful and rewarding career.With real flexibility to balance work with life moments, you're trusted to deliver results and make an i... Show more

 • Promoted

Sales and Service Expert

24 Hour FitnessDenver, CO, United States
Full-time

The Sales And Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and ... Show more

 • Promoted

Food Service - Assistant Operations Manager

SSA Group, LLCDenver, CO, United States
Full-time

Assistant Food Service Operations Manager.For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-fo... Show more

 • Promoted

Tax Senior Manager, Private Client Services

BDO USADenver, CO, United States
Full-time

Private Client Services Tax Senior Manager.Private Client Services at BDO is a boutique practice within our firm.Offering a high touch approach, we have extensive experience serving high net-worth ... Show more

 • Promoted

Marketing Manager, Sales Enablement

ATN HealthcareCastle Rock, CO, United States
Full-time

Marketing Manager, Sales Enablement.Location: Castle Rock, Colorado.The Marketing Manager, Sales Enablement is a strategic liaison between the Sales, Marketing, and Product teams focused on lead ge... Show more