Technology Coordinator

Employee Health & Benefits Technology Coordinator

The Employee Health & Benefits Technology Coordinator will support the San Diego Employee Health & Benefits Technology Advisor in regard to technology solutions for our clients.

Essential Duties & Responsibilities

• Research & Service
  • Support the San Diego EH&B Technology Advisor with reviewing and recommending systems for best client fit such as, but not limited to: HRIS, Payroll, Benefit Administration Platforms (including proprietary)
  • Setup and/or Review/Test platforms to ensure configuration of benefits and plan design
  • Conduct calls with current service partners as necessary, to assist teams and clients with concerns or issues
  • Project management:
    • Draft, manage and oversee RFP selection process for clients
    • HRIS and/or Benefit Administration Platforms implementation
    • Ensure EDI feeds are implemented and actively transmitting data to carriers and vendors
    • Work with carriers, service partners and internal teams on EDI and API integration issues
  • Conduct training for the client service teams when new functionality is released on various platforms & provide one on one trainings as needed
  • Stay abreast of industry trends and new market entrants as the HCM/HRIS market landscape evolves, Including support of vendor review
• EaseCentral Responsibilities
  • Review and audit client listing against Benefit Point to ensure accuracy of clients on platform
  • Manage monthly invoices and Producer Chargeback reporting
  • Act as system administrator to manage internal user updates
  • Provide carrier and vendor eligibility coordination support

Education and/or Experience

Successful candidate will be a service oriented individual with high personal standards and a hands-on work style. This position requires an individual who is comfortable working at a varying pace, managing multiple tasks and deadlines simultaneously, adjusting priorities often, and managing frequent interruptions.

This position interacts with and provides service to a large group of internal associates / offices and has high levels of contact with external vendors. The Technology Coordinator must be positive and approachable, and work effectively with diverse personalities. In addition, the following is required:

• Successful work history to include 2+ years of experience in health and welfare products / market and specifically in the field of technology
• Bachelor degree strongly preferred
• Professional history must show increasing levels responsibility directly related to the performance of the above duties
• Strong familiarity with the Employee Benefits marketplace to include unique business industry needs, educational and professional development associations, carriers, and other broker agencies. Strong knowledge of and experience with alternative funding and plan designs
• Current technical knowledge and understanding of Employee Benefit federal and state legislation.
• Knowledgeable of HRIS systems and benefits administration systems
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel and PowerPoint) with the ability to operate standard office equipment is required
• Ability to make independent decisions and use good judgment in addressing and servicing client and team needs
• Strong communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format.
• Skill in organizing resources and establishing priorities
• Demonstrated ability to resolve problems and present results neatly, with clarity and precision in oral and written form
• Demonstrated ability to develop, plan, and implement short- and long-range goals
• Obtain and maintain a valid, unrestricted California Health & Accident and Life Only License and meet continuing education requirements
• Maintain a valid Driver's License & have reliable transportation

Work Environment & Physical Demands

• Ability to use computer keyboard and sit in a stationary position for extended periods
• Work is performed in a typical interior/office work environment
• 5% - 10% travel is required. Extended work hours (10 – 12 hrs/day) required on occasion due to attendance and participation at networking and industry functions that begin well before the workday, and may extend well into the evening

The applicable base salary range for this role is $43,400 to $80,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.