Location: Onsite 3/4 days per week - Lauderdale-FL then will move to Miami-FL in 2026/2027 (ONLY Local Candidates or within 50 miles of radius)
Must have 90% of the following skills: Digital workplace leadership roles ITIL, device management platforms, cybersecurity principles, and cloud-based productivity solutions. Strong financial acumen and vendor management expertise. End User Computing (EUC) Management: Superb communication skills
Our client, a multinational Cruise line is seeking a Director of Digital Workplace Services for End User Computing and Service Desk is a critical leadership role within the modern enterprise, responsible for shaping, delivering, and continually improving the digital experience for employees. This position sits at the intersection of technology, business operations, and user engagement, orchestrating the seamless integration of tools, processes, and support structures that empower users to work efficiently and securely from anywhere! The primary purpose of this role is to lead the strategy, execution, and evolution of end user computing (EUC) platforms and service desk operations. The Director ensures that employees have access to reliable, innovative, and secure digital tools, and that support for these services is responsive, user-centric, and aligned with business objectives.
Key Responsibilities:
Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or a related field. 10+ years of experience in IT operations, with at least 5 years in end user computing, service desk, or digital workplace leadership roles. Proven track record of delivering large-scale workplace transformation projects. Comprehensive understanding of ITIL, device management platforms, cybersecurity principles, and cloud-based productivity solutions. Strong financial acumen and vendor management expertise. Excellent communication, leadership, and stakeholder engagement skills. Ability to thrive in dynamic, complex, and global environments. Strategic Vision: Ability to see the big picture and anticipate future workplace needs. Change Management: Leading organizational change and driving user adoption of new technologies. Operational Excellence: Delivering reliable, efficient, and scalable services. User-Centric Mindset: Designing solutions with the employee experience at the forefront. Collaboration: Building bridges across teams and departments. Innovation: Embracing emerging technologies and new ways of working.
Director of Digital Workplace Services • Miami, FL, United States
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