Owner Success Manager

Partner/Owner Success Manager (OSM)

Chipr is a national master dealer representing some of the largest telecommunications brands in the country, including AT&T, T-Mobile, Verizon, DirecTV, and regional fiber carriers. We specialize in broadband, TV, and wireless sales through face-to-face acquisition channels including Door-to-Door (D2D), Multi-Dwelling Unit (MDU), and B2B sales.

As part of our growth strategy, Chipr partners with independent sales organizations and emerging businesses that are looking to scale within the telecom industry. Many of these organizations cannot secure direct carrier relationships on their own, so Chipr provides the infrastructure, operational support, technology, and carrier access needed to help them grow successful sales organizations.

The Owner Success Manager (OSM) is responsible for recruiting, onboarding, developing, and performance-managing independent partner organizations operating under the Chipr platform. This role acts as a strategic advisor and operational partner to business owners, ensuring they have the tools, resources, coaching, and accountability needed to succeed.

The OSM plays a critical role in executing Chipr's brand promise of providing the systems, frameworks, and support that empower partners to scale sustainably and achieve strong sales performance.

Requirements

Relationship Management & Partner Growth

• Serve as the primary business advisor for a portfolio of independent partner organizations and owners
• Develop strong relationships with partner leadership teams to drive long-term growth and retention
• Guide partners through Chipr's growth framework from Emerging Partner to Strategic Partner status
• Conduct weekly and bi-weekly business reviews focused on sales performance, operational health, staffing, and growth planning
• Act as the liaison between partners and internal departments including Operations, Finance, Reporting, Compliance, and Leadership

Performance Management & Accountability

• Monitor and drive partner revenue performance to ensure carrier targets and minimum production requirements are achieved
• Analyze sales attainment, productivity, and operational reporting to identify performance trends and growth opportunities
• Develop and execute corrective action plans for underperforming partners
• Track and manage key business metrics including: Owner Production Weight, Headcount Growth & Productivity, Carrier target attainment, Revenue and activation performance, Partner retention and scalability
• Hold partners accountable to operational standards, compliance expectations, and sales performance benchmarks

Onboarding & Partner Enablement

• Lead the onboarding and launch process for newly recruited partner organizations
• Execute Chipr's standardized onboarding and enablement workflows to ensure operational readiness
• Train partners on Chipr systems, reporting platforms, carrier programs, and field execution strategies
• Support new partners through early-stage growth and accelerate time-to-first-sale success
• Ensure partner records, staffing data, and reporting structures remain accurate across internal systems

Market Execution & Field Support

• Coordinate market initiatives, blitzes, and localized incentive programs to drive production growth
• Conduct in-market visits to provide hands-on coaching, operational support, and strategic guidance
• Partner with leadership to identify expansion opportunities and high-potential growth markets
• Support partners with staffing strategy, market scalability, and field execution planning
• Maintain a strong understanding of carrier initiatives, market conditions, and competitive landscape to better support partner success

Experience:

• 2-4 years of experience in account management, sales leadership, or channel operations.
• Proven track record of managing client or partner relationships and hitting revenue targets.
• Experience in the telecommunications industry or Door-to-Door (D2D) sales is a significant plus.

Core Competencies:

• Relationship-Driven: Ability to build trust quickly with entrepreneurial personalities.
• Analytical: Comfortable reading sales dashboards and identifying trends in performance data.
• Operational Excellence: Highly organized with the ability to manage multiple partner accounts simultaneously.
• Communication: Strong verbal and written skills for executive-level reporting and partner coaching.

Compensation:

• Base Salary: $70,000 $80,000
• Performance-Based Commission: Up to $40,000
• Total On-Target Earnings (OTE): $80,000 $120,000+ annually