Talent.com
Mercor
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)Mercor • Gresham, Oregon, US
Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour)

Mercor • Gresham, Oregon, US
30+ days ago
Salary
$35,000.00 yearly
Job type
  • Full-time
  • Remote
Job description
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.**Note: This role is open only to candidates currently residing in Latin America. Applicants outside Latin America will not be considered.** # **About the Role** Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience. You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy. Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies. Note: This is a **remote, 6-day/week** role requiring **substantial overlap with Pacific Time (PT/PST)** working hours. # Key Responsibilities - Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects. - Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior. - Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance. - Surface systemic patterns and product risks to engineering and product leadership. - Create clear documentation and runbooks to reduce repeat issues and improve resolution speed. - Communicate with precision, professionalism, and empathy. # **Qualifications** - Ability to debug web applications, likely coming from either a - Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup. - Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR - 2-5 years of experience supporting customers on such web applications. - Comfortable with _AI systems_ — you’ve played with LLMs, agents, or generative models. - Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents). - Ability to understand model outputs, failure modes, hallucinations, and feedback loops. - Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus. # **About Mercor** Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion.
Create a job alert for this search

Remote Customer Success Engineer (LatAm) - AI Trainer ($35000-$50000 per hour) • Gresham, Oregon, US

Similar jobs

Remote Corporate Development Associate - AI Trainer ($50-$60 per hour)

Data AnnotationDamascus, Oregon
$50.00 hourly
Remote
Full-time

DataAnnotation is committed to creating high-quality AI.Enjoy the flexibility of remote work and the freedom to set your own schedule.This is an opportunity to work with us as an independent contra... Show more

 • Promoted

Remote M&A Associate - AI Trainer ($50-$60 per hour)

Data AnnotationSandy, Oregon
$50.00 hourly
Remote
Full-time

DataAnnotation is committed to creating high-quality AI.Enjoy the flexibility of remote work and the freedom to set your own schedule.This is an opportunity to work with us as an independent contra... Show more

 • Promoted

Remote Online Survey Taker – Earn Up to $25 Per Survey

Earn HausCamas, WA, US
Remote
Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up... Show more

 • Promoted

Remote Job $790/wk - Hiring Focus Group Panelists

MaxionSandy, OR, US
Remote
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more

 • Promoted

Become a Surrogate, give the miracle of life, and earn up to $115,000 from home!

Giving Tree SurrogacyAmboy, WA, US
Full-time +1

We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi... Show more

 • Promoted

Mobile Fleet Technician (Remote)

W.W.WilliamsYacolt, WA, United States
Remote
Full-time

Job DescriptionMobile Fleet Technician Opportunity Summary :The W.Williams Company is currently looking to hire a Mobile Fleet Technician who has the skills and experience to inspect and perform pr... Show more

 • Promoted

Web Designer Mexico - Remote

MotiveBoring, OR, United States
Remote
Full-time

OverviewMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.For the first time ever, safety, operations and finance team... Show more

 • Promoted

Account Executive

Slice Merchant ServicesDamascus, OR, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Physical Therapist Assistant - $5,000 Sign On

Select Medical HoldingsSandy, OR, United States
Full-time

Our outpatient orthopedic clinic in Sandy, OR is looking for a highly motivated Licensed Physical Therapy Assistant to join our dynamic team.Our clinic sees a variety of patients including acute, c... Show more

 • Promoted

Earn Side Money at Home Testing Products

Product Review JobsYACOLT, WA, United States
Full-time

Compensation: Varies per assignment.Location: Remote (USA) Company: ProductReviewJobs Thank you for your interest in becoming a Paid Product Tester.This opportunity is for completing market res... Show more

 • Promoted

Remote Work From Home Data Entry Clerk - Part Time PanelistsNeeded

ApexFocusGroupGresham, Oregon, United States
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote ... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersSandy, Oregon
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Crypto Quantitative Analyst (Hanoi-Remote)

Token MetricsBoring, OR, United States
Remote
Full-time

Token Metrics provides AI-based cryptocurrency ratings and price predictions.Our customers leverage our professional analysts, analytics, and artificial intelligence to make profitable crypto inves... Show more

 • Promoted

Data Entry Clerk Administrative Assistant / Customer Service Representative / Remote Work From Home

Entry Level - Quick Start - RemoteYacolt, WA, United States
Remote
Part-time

REMOTE WORK AT HOME - DATA ENTRY / CUSTOMER SERVICE PART TIME / ENTRY LEVEL / PART TIME / REMOTEHello - we appreciate your interest! You're here because you want to get paid - dive into the pool of... Show more

 • Promoted

Work From Home

Remote JobsBoring, OR
Remote
Full-time

Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

 • Promoted

Customer Care Specialist ( Remote / WFH )

New England Innovation Center LLCGresham, OR, United States
Remote
Full-time

No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc.Additionally, no person shall be subj... Show more

 • Promoted

Remote FP&A Manager - AI Trainer ($50-$60 per hour)

Data AnnotationSandy, Oregon
$50.00 hourly
Remote
Full-time

DataAnnotation is committed to creating high-quality AI.Enjoy the flexibility of remote work and the freedom to set your own schedule.This is an opportunity to work with us as an independent contra... Show more

 • Promoted

Blockchain Engineer (Ho Chi Minh-Remote)

Token MetricsWashougal, WA, United States
Remote
Full-time

Token Metrics is seeking a multi-talented Smart Contract Engineer to facilitate the operations of our Engineering team.As a Smart Contract Engineer, you will closely collaborate with fellow enginee... Show more

 • Promoted

Data Entry From Home

Data Entry JobsBoring, OR
Full-time

Data Entry Specialist (Remote).We're looking for a detail-oriented Data Entry Specialist to join our team from home.In this role, you'll be responsible for accurately inputting, updating, and maint... Show more

 • Promoted

A Calling Like No Other

U.S. Marine CorpsAmboy, WA, US
Full-time

Those who put others before themselves.Who can rise up in the face of danger.This country we call home has been our haven of safety for 250 years.And it's up to us to keep it that way.There's a goo... Show more