We are partnering with an exciting new culinary concept who is seeking a dynamic General Manager. The ideal candidate is a hands-on, hospitality-driven restaurant operator who can build systems, lead teams, manage costs, grow sales, and create a consistent exceptional guest experience from day one. This person should be comfortable in a startup environment, able to lead operations with confidence,
Key Responsibilities
Oversee daily restaurant operations for breakfast, lunch, dinner, takeout, catering, and food truck event support.
Lead front-of-house service standards, guest experience, reservations, table flow, and service pacing.
Recruit, train, schedule, coach, and hold FOH team members accountable.
Partner with the Chef / Culinary Lead on BOH coordination, ticket times, menu availability, food delays, guest feedback, catering needs, and event execution.
Monitor sales, labor, guest counts, cash handling, POS activity, service performance, and daily reporting.
Create and execute local marketing initiatives, promotions, partnerships, and community outreach.
Maintain opening, closing, cleanliness, safety, compliance, and operational systems.
Oversee front-end systems for takeout ordering, pickup experience, payment processing, customer communication, and timing.
Coordinate with culinary leadership on catering orders, prep timelines, staffing needs, delivery or pickup logistics, and food truck events.
Support profitability through labor management, sales growth, guest satisfaction, operational consistency, and strong team retention.
Provide ownership with timely updates, reporting, and communication regarding restaurant performance, staffing, guest experience, and operational concerns.
Qualifications
Minimum 5 years of restaurant management experience preferred.
High-volume restaurant experience strongly preferred.
Startup or restaurant opening experience preferred.
Experience with breakfast, lunch, dinner, takeout, catering, or event operations preferred.
Strong leadership, communication, problem-solving, and team-development skills.
Ability to work collaboratively with culinary leadership while maintaining strong operational accountability.
Knowledge of POS systems, scheduling, payroll, labor controls, cash handling, and guest service standards.
Why Join?
General Manager • Norfolk, VA, United States
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