Desktop Support

Description

Key Responsibilities

· Provide day-to-day desktop support for hardware, software, peripherals, printers, remote access, and enterprise applications.

· Troubleshoot common and moderately complex issues related to Windows 10/11, Microsoft 365, authentication, network connectivity, endpoint performance, and business applications.

· Assist with user account, device, and access-related support using approved tools and procedures.

· Support walk-up, remote, and general desktop support activities.

· Perform endpoint imaging, provisioning, deployment, repair coordination, and device recovery tasks.

· Support endpoint backup solutions through participation in backup enrollment, setup, and validation using approved tools.

· Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting.

· Support software installations and updates, through desk-side support or using supported tools including RMM pushes and software portals.

· Participate and execute regular patching activities, including monthly OS and application patching, remediation, compliance tracking, and patching success.

· Proactively identify recurring endpoint issues and contribute to improving system reliability and performance

· Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently

· Escalate complex, recurring, or high-impact issues to senior technicians or other IT groups when needed.

· Create and update knowledge base articles, troubleshooting notes, and support documentation.

· Maintain accurate ticket documentation, communicate clearly with end users, and follow established SLA and escalation processes.

· Assist with project work such as device refreshes, software rollouts, hardware deployments, and site support activities.

Required Qualifications

· 3+ years of experience in desktop support, service desk support, EUC support, IT operations, or a related technical support role.

· Experience troubleshooting Windows 10/11, Microsoft 365, endpoint hardware, printers, peripherals, remote support tools, and common enterprise applications.

· Experience with endpoint management platforms such as Intune, SCCM, ManageEngine Endpoint Central, Tanium, or similar.

· Working knowledge of Active Directory, Entra ID/Azure AD, user and device administration, authentication, VPN, and basic network troubleshooting.

· Experience with endpoint lifecycle activities such as imaging, provisioning, deployment, refresh, repair, and recovery.

· Experience using ticketing platforms such as ServiceNow, Jira Service Management, or similar.

· Understanding of IT support practices including incident management, request fulfillment, escalation, SLA adherence, and knowledge management.

· Strong customer service, communication, documentation, organization, and troubleshooting skills.

· Ability to work independently on assigned tickets and escalate appropriately when additional support is needed.

Preferred Qualifications

· Experience with software deployment, patching, device compliance, or endpoint inventory reporting.

· Basic PowerShell or scripting experience.

· Experience supporting Microsoft Teams Rooms, conference rooms, or AV systems.

· Experience supporting multi-site, enterprise, manufacturing, healthcare, finance, or other operationally complex environments.

· Experience with IT asset management or hardware lifecycle support.

· CompTIA A+, Network+, Microsoft, ITIL Foundation, or similar certifications.

Typical Education and Experience

• Associate's degree or equivalent
• 3 - 5 years of related experience

Time Type:

Full time

Job Type:

Regular

Work Shift:

First Shift

Pay Rate Type:

Hourly

Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance

• Dental/Vision

• 10 Paid Holidays

• PTO

• Employee Stock Purchase Plan

• 401K match

• Paid Parental Leave

• Short & Long-Term Disability and Life Insurance

• Competitive Pay

• Flexible Schedules

• Variety of Shift Options

• Free Safety Shoes

• Friendly Work Environment

• On-site Cafeteria, Company Nurse, Credit Union, and Gym

• Free Coffee and Soda

• Tuition Reimbursement

• Employee Referral Program

• Career Advancement Opportunities

• Employee Discounts

• EV Charging Stations