Account Manager-Director (Energy & Utilities sector)

We are seeking a dynamic and experienced Account Director with a specific focus on the energy and utilities sector. In this role, you will manage and expand a portfolio of utility and energy accounts while helping identify growth opportunities within existing client relationships.

You will represent a team that delivers innovative digital, cloud, and data-driven solutions in a client-focused consulting environment. Working closely with utility organizations, you will help drive digital transformation initiatives that enhance customer experiences, improve digital engagement and self-service capabilities, and deliver meaningful business outcomes.

The ideal candidate combines deep utility industry knowledge with strong relationship management skills, technical acumen, and a proven ability to independently lead strategic client conversations.


Responsibilities
Account Management:

• Build and maintain strong relationships with utility and energy sector clients by understanding their business challenges, strategic priorities, and objectives.
• Serve as the primary point of contact for key client stakeholders and executive sponsors.
• Understand client business and technology needs to effectively position solutions and drive customer success.
• Lead regular client communications, providing updates, addressing concerns, and ensuring overall client satisfaction.
• Monitor account performance metrics, analyze trends, and identify opportunities for improvement and growth.
• Conduct Quarterly Business Reviews (QBRs), develop strategic account plans, and create long-term growth strategies.

Account Expansion:

• Identify and drive opportunities for account growth within the existing client base and develop strategies to capitalize on these opportunities
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and support account expansion initiatives
• Conduct in-depth account reviews to uncover additional needs or areas where our products/services can provide value to clients
• Present and promote new products, upgrades, or solutions to clients, emphasizing the benefits and potential impact on their business

Relationship Building:

• Cultivate strong relationships with key stakeholders, serving as the primary point of contact for strategic accounts and ensuring their needs are met by proactively engage with clients by fostering strong relationships, acting as a trusted advisor, resource and partner
• Attend and drive key client meetings, workshops, industry events, and networking sessions to stay updated on market trends and maintain a deep understanding of clients' businesses
• Anticipate and resolve risk, issues or challenges that may arise, ensuring high client satisfaction and retention rates
• Actively seek feedback from clients to identify areas for improvement and relay valuable insights to internal teams
• Excellent communication, negotiation and relationship building skills

Sales & Strategic Growth:

• Partner with business development teams to support account strategies and growth initiatives.
• Assist with contract renewals, negotiations, and expansion opportunities.
• Provide accurate forecasting, account updates, and business insights to leadership.
• Identify new opportunities within existing accounts and support the development of expansion plans

Requirements

• 5+ years of experience working within the energy and utilities industry.
• 5+ years of experience in an Account Director, Client Partner, Account Management, Client Services, or similar client-facing leadership role.
• Proven success managing and expanding strategic accounts in a B2B environment.
• Experience supporting customer-facing digital solutions, platforms, mobile applications, web experiences, or digital transformation initiatives within the utility or energy sector.
• Strong technical and business acumen, with the ability to confidently discuss digital platforms, mobile applications, cloud technologies, and customer experience solutions with both business and technical stakeholders.
• Demonstrated ability to independently lead client relationships, strategic planning efforts, executive business reviews, and growth conversations.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong analytical and problem-solving capabilities with the ability to leverage data to drive decisions and recommendations.
• Proven ability to build and maintain executive-level relationships across client organizations.
• Self-motivated, results-oriented, and capable of working independently in a remote environment.
• Proficiency with CRM platforms and account management tools.
• Ability to travel periodically to support client meetings, industry events, and business development activities (typically less than 25%).

Preferred

• Experience working within a consulting, professional services, digital services, or agency environment.
• Experience supporting utility customer engagement, customer experience, self-service, digital product, or digital transformation initiatives.
• Familiarity with customer-facing utility solutions such as account management portals, mobile applications, billing experiences, outage communications, customer engagement platforms, or related technologies.
• Experience collaborating with cross-functional product, engineering, UX, and delivery teams.
• Sales, business development, or account expansion experience.
• Strong understanding of cloud, web, mobile application, digital product, and marketing technologies