Ecommerce Operations Specialist

Ecommerce Operations Specialist

Cocokind is seeking an Ecommerce Operations Specialist to execute and maintain high-quality ecommerce experiences across Amazon, retail.com (Target, Ulta), and our DTC site (Shopify). This role is critical to ensuring that product listings, content updates, and merchandising changes are implemented quickly, accurately, and with strong attention to detail.

You will play a key role in keeping the business running smoothly day to day, supporting both ongoing operations and new product launches across channels. This role requires strong execution, organization, and the ability to troubleshoot issues quickly, particularly within Amazon where operational issues can have an outsized impact on the business.

This role reports to our Head of Amazon Growth and is based in San Francisco, with an in-office presence 23 days per week.

What You'll Do

• Execute Amazon listing updates via flat files and Seller Central, including titles, bullets, backend keywords, and A+ content based on strategic input and prioritization as provided by SVP or Sr. Manager, Amazon Growth.
• Maintain catalog health on Amazon, including managing variations, resolving suppressions, and ensuring compliance
• Proactively monitor, troubleshoot, resolve or escalate Seller Central issues and cases related to listing suppressions, buy box loss, inventory delays, or account health issues
• Support PDP updates and content execution on retail.com channels such as Target and Ulta
• Build and update Shopify landing pages, collections, and merchandising to support campaigns and product launches
• Assist with product setup, QA, and launch execution across Amazon, retail.com, and DTC channels
• Maintain the omnichannel calendar, ensuring deadlines are met and updates are executed on time
• Monitor execution quality across channels, ensuring updates are accurate, complete, and aligned with business needs
• Support light email and SMS execution when needed, partnering with the broader Ecommerce team

Who You Are

• 24 years of ecommerce, digital operations, or related experience, ideally within a consumer or CPG environment
• Experience working within Amazon Seller Central, with familiarity in managing listings, catalog health, and troubleshooting issues
• Experience with Shopify, including merchandising and content updates
• Strong attention to detail and a high standard for accuracy in execution
• Highly organized and able to manage multiple priorities across channels and timelines
• Comfortable working with tools such as Excel, flat files, and ecommerce platforms
• Proactive and solutions-oriented, with the ability to identify issues and take action without needing step-by-step direction
• Thrive in a fast-paced environment and are comfortable balancing speed with quality
• Strong sense of ownership with a low ego, willing to jump in where needed to support the team

What's in it for you

• Competitive Salary (DOE)
• Performance-based bonus
• Unlimited flexible time-off policy
• $500 remote office set-up stipend
• Full healthcare, vision, and dental plan
• Healthcare and dependent care FSA
• Employee life insurance
• 401K plan
• $10,000 Lifetime Fertility & Family Building Program
• $50/month wellness budget
• $75/month remote work budget
• Employee + Family and friends discount

Why Cocokind

At cocokind, we do things differently, and we do them with heart. From challenging outdated beauty standards to creating formulas people can trust, we're here to raise the bar. We value transparency over perfection, care over clout, and purpose over ego. If you're looking to do meaningful work in a fast-paced, mission-led environment, you'll fit right in.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.