Enterprise Systems Manager

Enterprise Systems Manager

Corporate Office Location - Redwood City, CA 94063

Position Summary

The Enterprise Systems Manager oversees the implementation, governance, and ongoing support of Monterra Credit Union's core system and enterprise software platforms, including Alkami digital banking solutions. This role provides senior-level technical leadership and oversight for the Jack Henry Symitar core system, Alkami Digital Banking, and related enterprise applications, including responsibility for application programming and development activities supporting systems such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and other supporting systems and platforms. The manager is accountable for both project execution and ongoing operations, and ensures enterprise systems are effectively supported, strategically aligned, and remain current, secure, and compliant with regulatory requirements, drawing on a strong understanding of credit union core, digital banking, and enterprise platforms.

Primary Responsibilities

Core Systems and Digital Platform Expertise

• Strong working knowledge of the Jack Henry Symitar core system, including configuration, integrations, reporting, and PowerOn programming and development.
• Experience supporting and overseeing application development and integrations for digital banking platforms, including Alkami Digital Banking.
• Experience with Jack Henry complementary and supporting platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and other enterprise systems and platforms.

Application Development and Technical Leadership

• Experience overseeing custom development, automation, and system enhancements for Symitar, Alkami, and integrated third-party applications.
• Ability to guide development standards, design decisions, documentation practices, and production support for enterprise application environments.

Data, Reporting, and Integration Competencies

• Solid understanding of data architecture principles, ETL processes, and business intelligence tools used for enterprise reporting and analytics.
• Experience supporting enterprise data warehouse environments, reporting platforms, dashboards, metrics, and data extracts across multiple systems.
• Ability to oversee system integrations, data flows, and interface dependencies between core, digital, and vendor platforms.

Leadership and People Management

• Lead and manage a team of application developers and analysts to support enterprise systems.
• Develop, coach and mentor technical staff conducting performance appraisals and career development
• Foster a positive engaging work environment at Monterra Credit Union
• Strong service orientation and commitment to supporting the credit union's mission, values, and member experience
• Ability to translate business needs and operational requirements into practical, well-designed technical solutions and delivery plans.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
• Performs other related duties as assigned.
• Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.

Physical Demands

• While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands.
• Employee must occasionally lift and/or move up to 5 pounds.
• Employee may occasionally work overtime.
• These activities are not necessarily performed to the same degree and combination every day.

Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and experience.
• Five or more years of progressively responsible experience supporting enterprise applications, core systems, digital banking platforms, and data environments, preferably within a credit union or financial services organization.
• Demonstrated senior-level technical leadership for enterprise application development, system integrations, and ongoing operational support.
• Proven ability to lead, coach, and develop technical staff through mentoring, training, performance management, and day-to-day oversight.
• Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across business, technical, and vendor teams.
• Knowledge of regulatory, security, audit, and business continuity requirements applicable to financial institutions.
• Strong service orientation and commitment to supporting the credit union's mission and member experience.

Technical Skills Required

• Jack Henry Symitar core system, including configuration, integrations, reporting, and PowerOn programming and development.
• Application programming, development, and integration support for Alkami Digital Banking.
• Supporting enterprise platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and similar systems.
• Application and system integration using APIs and data interfaces.
• Data architecture concepts, including relational database management systems (RDBMS) and data warehousing.
• SQL development and scripting, including utilities and automation scripts.
• ETL processes and data integration across core, digital, and vendor systems.
• Business intelligence and reporting tools, including Power BI and enterprise dashboard platforms.
• Enterprise application lifecycle support, including design, development, testing, deployment, upgrades, and production support.
• System administration, access control, vendor coordination, and on-call operational support for enterprise platforms.