Software Engineering SMTS

Software Engineer, Member of Technical Staff (SMTS)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Software Engineer, Member of Technical Staff (SMTS) role is part of the Advanced Cross-Region Continuity (ACRC) team within Salesforce's Core Infrastructure Engineering organization. ACRC is the engineering team responsible for building, automating, validating, and continuously hardening the workflows that ensure Salesforce can recover critical services across regions with defined RTO/RPO behavior.

We are looking for a Software Engineer who is passionate about distributed systems, automation-first thinking, and making complex operational outcomes reliable and repeatable. You will join a team whose goal is workflow-as-code and continuous readiness validation not manual run books.

What You'll Be Doing

• Design, build, and maintain cross-region continuity workflows and orchestration systems that automate site-switch and disaster recovery (DR) activation sequences for large-scale, mission-critical infrastructure.
• Build validation frameworks and observability tooling (dashboards, telemetry, readiness signals) that answer "Are we ready right now?" not just "Were we ready during the last review?"
• Partner with service-owning teams (SDB Engine, LCM, Archival, SCRT2, HBase, VegaCache) to define cross-system continuity contracts, integration boundaries, and readiness standards.
• Identify and retire manual steps through principled automation documenting why each step exists, what can go wrong, and the signal that proves success.
• Build software with operational excellence in mind including clear runbooks, alerting, observability hooks, and deployment patterns that Site Reliability Engineering (SRE) and DevOps teams can own and operate with confidence.

Qualifications

• 5+ years of software engineering experience in distributed systems, infrastructure automation, or platform reliability engineering.
• Proven experience building workflow orchestration, automation pipelines, or control-plane systems at scale (e.g., site-switch automation, DR tooling, deployment orchestration).
• Strong proficiency in at least one systems or backend language (Java, Go, Python, or equivalent) with experience building production-quality services.
• Experience with observability tooling, telemetry design, and building operational dashboards that drive engineering decisions.

Preferred Qualifications

• Familiarity with SDB, HBase, ZooKeeper, BookKeeper, or comparable distributed storage systems.
• Experience with chaos engineering, fault injection, or large-scale resilience testing programs.
• Prior work contributing to RTO/RPO programs, disaster recovery automation, or business continuity engineering for Tier-1 production services.
• Understanding of multi-region cell architectures and cross-region dependency management.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: .