Corporate Standards - Technical Support Coordinator

Technical Support Coordinator

Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don't just build concrete structures, we build careers, partnerships, and opportunities. Established in 1934, we deliver innovative, cost-effective solutions that make construction safer and more efficient.

Headquartered in Des Moines, Iowa, EFCO is a growing, people-focused company committed to quality, integrity, innovation, and super service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the lowest in-place concrete cost (LIPCC).

Purpose

The Technical Support Coordinator supports the daily operations of the Engineering Technical Support (ETS) Team and serves as an integral partner to the ETS Team Leader. This role provides technical support to EFCO's worldwide users, maintains and improves the ETS Request System, and assists in the development and enhancement of ETS processes. The position is also responsible for the digitization and delivery of digital contentincluding warehouse manualsand ensures the delivery of high-quality service to internal and external customers. The role must exemplify EFCO's core ideology, values, and purpose.

Key Responsibilities

• ETS System Coordination & Frontline Support (30%) Coordinate and provide frontline support to EFCO users worldwide through the ETS Request System and related tools. Maintain these systems and identify opportunities for expanded utilization. Recommend and implement process improvements.
• CAD Database & Standard Work Updates (30%) Coordinate CAD database changes related to standard work order (SWOD) updates, new product development, and ETS requests. Collaborate with ETS team members, product engineers, and others to execute required changes.
• Warehouse Drawings & Digital Content Delivery (25%) Create, maintain, and deliver EFCO's worldwide standard product warehouse drawings. Assist in developing, organizing, and delivering digital content in alignment with corporate guidelines. Explore and implement alternative digital delivery methods.
• Communications & Special Projects (15%) Assist with ETS updates, proofreading documents and training materials, presenting content, and supporting additional projects as assigned.

Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.

Core Competencies

• Technical Skills : Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.
• Analysis : Able to evaluate technical data, identify issues, and contribute to process improvement.
• Communication : Communicates clearly and professionally in both written and verbal formats.
• Collaboration : Works effectively with ETS team members, product engineers, and global users.
• Adaptability : Adjusts quickly to changing workflows, technologies, and business priorities.

Qualifications

• Education : Associate's degree required. Drafting coursework preferred.
• Experience : Minimum of 25 years of EFCO experience or drafting experience.
• Computer Skills : In-depth knowledge of Autodesk or related CAD software; strong PC skills required.
• Other Requirements : Mechanical aptitude, mathematical ability, strong communication, problem-solving, and organizational skills. Must work well under pressure, exercise good judgment, and maintain confidentiality. Limited travel may be required.

Working Arrangement

• This role will work 100% onsite at our Des Moines, IA office.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• Health savings account
• Life and AD&D insurance
• 401k options
• PTO
• Tuition reimbursement
• 10 paid holidays
• Employee assistance program

EFCO Culture and Safety

Act with integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for quality through continuous improvement and data-driven decision-making. Embrace innovation by being self-aware, collaborative, and curious. Deliver super service by creating value and consistently exceeding customer expectations.

At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any/all injuries no matter how minor immediately to their supervisor or manager.

EFCO is an equal opportunity employer. Qualified applicants for employment will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior leadership, at any time during the employee's employment term, at the sole discretion of management.

Quality | Integrity | Innovation | Super Service