Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Technical acumen is required you must develop a knowledge of all Tesla products, service systems, processes, and procedures
Bachelor's degree or equivalent experience
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams and managing a diverse group of roles and responsibilities
Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Valid driver's license required
Associate Service Manager • Plano, TX, United States
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more
At Towne Park, it's more than a job, you can make an impact.A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering e... Show more
Senior Associate, Compliance as a Service.Join Aprio's Risk Advisory and Assurance Services team and you will help clients maximize their opportunities.Aprio is a progressive, fast-growing firm loo... Show more
Senior Associate: Operations Group/Transformation Services.Alvarez & Marsal Private Equity Performance Improvement.Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneuria... Show more
Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ... Show more
This position requires office presence of 5 days per week and is only located in the location(s) posted.Overall Purpose: Oversee and guide customer service operations via chat , ensuring efficient ... Show more
Company Overview:Hillwood, a Perot company, is a full-service real estate developer, investor and advisor, focused on developing opportunities for investors, partners and communities around the glo... Show more
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Leadership & Team DevelopmentLead, mentor, and develop ser... Show more
Client Service Manager (CSM) will support field service operations for our private and Public Safety customers in the States through customer service and support activities.This customer-facing rol... Show more
This role is eligible for our hybrid work model: Two days in-office.Whether it's hotels, rental cars, flights, cruises or packages, our Lines of Business develop the relationships we need to genera... Show more
A bit about usTrek is an awesome place to work, with amazing benefits for all employees.We build only products we love, provide incredible hospitality to our customers, and change the world by gett... Show more
Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dallas, TX facility.This role is responsible for overseeing all service departments, while su... Show more
Manager Service Coordination (RN).WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion... Show more
Experience in setting up Incident, Problem Change processes Understanding of Map Gap of processes between two organizations and setup a unified process Has operational know how of executing this ... Show more
Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met. Show more
At Centre, our diverse workforce drives innovation and success.We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients' unique b... Show more
Assistant Manager, Service Delivery.Founded in 2011, Toyota Tsusho Systems US, Inc.TTS-US) is a Toyota group company, that develops IT solutions wherever global businesses operate.Transforming into... Show more
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more
Leadership:Take a leadership role in the renewal process to ensure the delivery of the best possible solutions to clients in a high-quality and timely manner.Business Growth:Secure existing busines... Show more
Principal Associate, Project Manager- ServicingAs a Principal, Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects... Show more
