Sr Associate, Client Operations

Sr Associate, Client Operations

At Cotality, we are driven by a single missionto make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Location: Our office is located at 3001 Hackberry Rd, Irving, TX 75063. Candidates should live within a commutable distance to this site.

Inbound & Outbound Calling - Average 15 - 20 calls / Day

Training: on-the-job training and call shadowing.

Schedule: This center is open from 8:00am -7:00pm Central Monday Friday. Employees can exercise a hybrid work model, with 1 day onsite (Wednesday) and 4 days working remotely, based on individual performance. This model could change based on business needs. Adherence to working these hours is required, no exceptions. Some overtime may be desired depending on business needs. There would be one Lunch Break for 30 minutes and two 15 minutes breaks, which will be pre scheduled for the day.

What will you be doing:

• Data Verification: Conduct inbound and outbound calls to creditors, borrowers and lenders to verify and update credit report data.
• Case Management: Research and resolve complex credit data discrepancies using proprietary tools, databases, and public records.
• Lender Support: Provide technical assistance to lenders regarding credit report update requests and underwriting requirements.
• Production & Compliance: Execute high-volume requests (15- 20 calls / day) while maintaining strict adherence to company standards and Service Level Agreements (SLAs).
• Documentation: Maintain precise and organized digital files for audit and compliance purposes.

Job Qualifications:

• Education - High school diploma, GED or equivalent
• Experience: Proven background in Credit Operations, Mortgage lending, or Loan Processing.
• Technical Skills: Proficiency in interpreting credit reports and navigating multi-screen database environments.
• Operational Stamina: Ability to thrive in a fast-paced, high-volume production setting.
• Analytical Skills: Strong attention to detail with the ability to solve problems independently.
• Communication: Excellent verbal and written skills for professional interaction with external stakeholders.

Annual Pay Range: 39,500 - 49,400 USD

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.