Own and manage multiple programs throughout the year. Serve as the single point of contact for programs owned ensuring consistent experience for the customer and best utilization of campus space. Participates in ideation, collaborating with multiple stakeholders for the event in order to generate concepts and brainstorm ideas. Then help develop a plan for the execution of these ideas. Responsible for contracting vendors including and not limited to catering, furniture, mascot talent and organizing internal business partner volunteer needs. Provide guidance on internal processes required for events including guest registration, security, vendor load in/load out. Ensure the proper space set-up, vendor load in/load out and working order of all audio-visual equipment. Develop and oversee the event's budget. Review proposals for cost and profitability and keep the budget in mind when selecting proposals. Identify and respond to service gaps, misses, and problems with a focus on both the guest experience and continuous improvement. Understand Salesforce brand and marketing with the ability to ensure consistent, on-brand messaging. Comfortable presenting event plans in front of all levels of team members including Senior Leadership. Maintain up to date event documentation and interact with our internal event request system. Support other colleagues in multiple, complex events and activities in a collaborative and extremely fast paced environment. Manage and contribute towards creative problem solving.
Required Skills: Bachelor's degree or equivalent experience required 5-7 years successful event management experience planning customer-centric events, preferably in a B2B, high-tech, fast-paced events environment. Excellent written and verbal communication and customer service skills, with the ability to proactively address needs. Results-oriented, customer driven, organized with attention to detail and strong interpersonal skills that are effective at all levels of the organization. Ability to handle stress and last minute urgent requests, anticipate issues and have (or quickly develop) contingency plans. Ability to assess and prioritize workload in a strict deadline-oriented environment. Thrive on teamwork and overcoming obstacles. In-depth knowledge of Salesforce Service Cloud, Quip collaboration tool, G-suite products including docs, sheets, slides, and hangout is desired. Ability to work a flexible schedule and travel when required (minimal). Proficiency in GMAIL and GCAL, Social Tables, CAAD or CVent event software experience preferred. Exceptional time management, communication, organizational skills and professionalism. Highly organized, with an acute attention to detail. Ability to adjust to changing priorities and handle multiple projects at once.
Event Support Specialist • Bellevue, WA, United States
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