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Ark Solutions
Business Analyst:: Raleigh, NC (Hybrid)Ark Solutions • Raleigh, NC, United States
Business Analyst:: Raleigh, NC (Hybrid)

Business Analyst:: Raleigh, NC (Hybrid)

Ark Solutions • Raleigh, NC, United States
4 days ago
Job type
  • Full-time
Job description

Business Analyst

Location: Raleigh, NC (Hybrid)

Duration: 12+ months

Seeking a Business Analyst to support a statewide Cloud POS Modernization initiative. This role is ideal for a senior analyst with deep experience in cloud-hosted payment solutions, enterprise integrations, and complex modernization projects. You will partner with business leaders, technical teams, and vendors to drive requirements, testing, and deployment of a new cloud-based point-of-sale platform supporting operations. The primary focus will be identifying, analyzing, and documenting business, functional, and non-functional requirements. Acting as a liaison between IT, management, and end-users to ensure the new POS technical solution meets business goals.

  • Partner with leadership, field operations, engineering teams, AWS/cloud architects, and vendors to ensure the solution meets modernization objectives.
  • Lead elicitation and validation of business, functional, non-functional, and compliance requirements for cloud-hosted cashiering, payment processing, device management, and financial reporting.
  • Translate modernization drivers into actionable requirements.
  • Develop user stories, acceptance criteria, workflows, data-flow diagrams, and integration specifications for an integrated AWS-hosted point-of-sale solution.
  • Support UAT cycles, validating performance, stability, customer-experience improvements, and compliance outcomes.
  • Evaluate sync processes between cloud POS, backend systems, and enterprise financial platforms.
  • Support phased statewide rollout preparation, including pilot plans, training coordination, device estate planning, and operational readiness.

Must have:

  • 7+ years of experience supporting and executing User Acceptance Testing (UAT) for complex enterprise solutions.
  • Expert-level experience with cloud-hosted point-of-sale (POS) and payment processing solutions.
  • Strong background in enterprise systems integration and modernization initiatives.
  • Familiarity with AWS or similar cloud architectures supporting POS and payment systems.
  • Ability to translate modernization drivers into actionable requirements.
  • Strong understanding of payment device management, NFC/contactless acceptance, and cashiering processes.
  • Ability to assess performance, stability, customer-experience outcomes, and compliance alignment during testing and deployment.
  • Proficiency in eliciting, analyzing, and validating business, functional, non-functional, and compliance requirements.

This role requires 4 years of professional cloud experience, preferably across AWS and Azure, including:

  • Secure API-based payment integrations and data synchronization.
  • Scalable architecture analysis for high-volume transaction processing.
  • Performance optimization and monitoring of cloud-hosted transactional systems.
  • Understanding of PCI DSS v4.0, P2PE, encryption, and tokenization workflows.
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Business Analyst:: Raleigh, NC (Hybrid) • Raleigh, NC, United States

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