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Syntricate Technologies
Organizational Change Management ConsultantSyntricate Technologies • Alameda, CA, United States
Organizational Change Management Consultant

Organizational Change Management Consultant

Syntricate Technologies • Alameda, CA, United States
18 hours ago
Job type
  • Full-time
Job description

Organizational Change Management Consultant

Job Location - Alameda, CA (Strictly Onsite) Duration: W2/Fulltime

Job Description:

Role/Designation - Organizational Change Management Consultant

Education / Qualification - Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.

Certification - Any technical certification in O365 would be an advantage.

No of years of experience - Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manager

Team size handled (if any) - This is an individual contributor role. However, the candidate should be a good team player & proactive.

Primary Skills (Must have):

  • Proficient with Organizal Change Management activities
  • Establish clear client retention goals
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Review customer complaints and concerns and seek to improve the customer experience
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
  • Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc

Secondary skills (Good to have):

  • Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training
  • The ability to learn quickly and easily grasp new software applications
  • Proven work experience as a Customer Success Manager or organization change manager
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Experience in managing a diverse group and training each according to company standards
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Ability to establish milestones and keep all team members on task
  • Accountability and personal organization are essential

Please reply me with your updated resume and required details: Full Name: Contact Number- Work authorization/Visa Status: Current Location: LinkedIn Id: Waiting for your earliest response Sincerely yours, Abhishek Rana

| Syntricate Technologies Inc.

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Organizational Change Management Consultant • Alameda, CA, United States

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