Organizational Change Management Consultant
Job Location - Alameda, CA (Strictly Onsite) Duration: W2/Fulltime
Job Description:
Role/Designation - Organizational Change Management Consultant
Education / Qualification - Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.
Certification - Any technical certification in O365 would be an advantage.
No of years of experience - Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manager
Team size handled (if any) - This is an individual contributor role. However, the candidate should be a good team player & proactive.
Primary Skills (Must have):
- Proficient with Organizal Change Management activities
- Establish clear client retention goals
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Review customer complaints and concerns and seek to improve the customer experience
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc
Secondary skills (Good to have):
- Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & Training
- The ability to learn quickly and easily grasp new software applications
- Proven work experience as a Customer Success Manager or organization change manager
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Experience in managing a diverse group and training each according to company standards
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Ability to establish milestones and keep all team members on task
- Accountability and personal organization are essential
Please reply me with your updated resume and required details: Full Name: Contact Number- Work authorization/Visa Status: Current Location: LinkedIn Id: Waiting for your earliest response Sincerely yours, Abhishek Rana
| Syntricate Technologies Inc.