Business Process & Operations Analyst 1

Business Process & Operations Analyst 1

The Department of Performance Excellence is seeking a Business Process & Operations Analyst 1 to work full-time on site in Coral Gables, FL.

The Business Process & Operations Analyst 1 provides planning, project management, data analytics, and operational support for the assigned university operational initiatives. The Business Process & Operations Analyst creates materials/content for executive leadership and overall communications support and assists in the development and evaluation of strategic and operational plans and evaluates programs for conformance to the overall goals and objectives of the organization.

Core Job Functions

• Evaluating existing business processes.
• Determining and outlining business process improvements.
• Coordinating business process improvement strategies with internal stakeholders.
• Overseeing all aspects related to the implementation stages of business process improvement initiatives.
• Analyzing and monitoring implemented changes to business processes
• Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.
• Presenting progress reports and integrating feedback.
• Revising and updating procedures and policies.
• Acting as an intermediary between management teams, IT professionals, and executive decision makers and help the business executives to take appropriate decisions to ensure alignment with the key objectives and goals.
• Apply the principles of Lean Six Sigma (Waste and Variation Reduction)
• Drive measurable improvements in Quality, Delivery, Cost, and Customer Satisfaction
• Facilitate training sessions in Lean, Six Sigma, and related problem-solving methods.
• Collect information regarding ineffective or inefficient processes from stakeholders and other relevant personnel.
• Collaborate with management to create new processes and document them for future use.
• Interpret business metrics for management.
• Ability to strategize with stakeholders on ideas to improve business processes.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Education: Bachelor's degree in relevant field required
• Experience: Minimum 2 years of relevant experience required
• Knowledge, Skills and Attitudes:
• Proficiency in computer software (i.e., Microsoft Office including Visio)
• Prior experience within Higher Education, Healthcare, and/or Finance is desirable.
• Ability to exercise sound judgment in making critical decisions.
• Skill in completing assignments accurately and with diligence.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to work independently and/or in a collaborative environment.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.