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Keylent, Inc.
Voice Surveillance Business AnalystKeylent, Inc. • Jersey City, NJ, United States
Voice Surveillance Business Analyst

Voice Surveillance Business Analyst

Keylent, Inc. • Jersey City, NJ, United States
5 days ago
Job type
  • Full-time
Job description

Voice Surveillance Business Analyst

The role is for a voice surveillance business analyst to be the conduit with technical teams for implementation of Nice Voice Surveillance solution. Understanding of implement VOIP /IPT voice recorder and analytical solutions and exposure to NICE Voice Surveillance (for financial services broker/dealer domain) is required. It is preferred to have experience of at least 1 complete implementation. The candidate should be able to:

  • Define surveillance requirements and investigation workflow in a manner that ensures that the review/monitoring procedures are conducted with the highest quality and that appropriate follow-up actions are taken
  • Identify areas of non-compliance, and make recommendations for appropriate corrective action
  • Define reports related to trading, transaction reporting and communications to identify unusual activity or potential violations of rules or firm policies
  • Have relevant business expertise and compliance knowledge
  • Work with global Compliance Surveillance and surveillance technology teams to identify enhancements to surveillance logic, reports, and workflow through data analysis, and define requirements, new and enhanced workflow processes, and procedures that enhance the controls/quality of the monitoring and surveillance program
  • Working with technology teams and project managers to define requirements and conduct UAT testing for new or updated surveillance procedures
  • Maintain strong relationships with key stakeholders, including Compliance Advisory, Compliance Surveillance, Internal Audit, Operational Risk, and the relevant business areas to ensure their inputs are obtained in the monitoring process

Prior work / Education:

  • A minimum of 2-4 years of compliance experience preferably with a major US broker dealer or international banking organization with institutional trading & sales, investment banking, institutional broker dealer and FCM/swap dealer businesses
  • A good understanding of applicable Federal and State laws applicable to, SEC registered broker-dealers, futures commission merchants, and swap dealers
  • Strong analytical and investigative skills and demonstrated ability to operate at a strategic level
  • Experience working with SMARTS, EQube or a similar trade surveillance software is preferable but not required
  • Working knowledge of exchange and over-the-counter sales and trading of equities, fixed income, FX or derivatives
  • Ability to work independently and effectively with senior management
  • Sound judgment in identifying risks in order to proactively escalate with relevant senior management
  • Outstanding written (drafting & editing) and spoken communication abilities
  • Excellent teamwork, interpersonal and conflict resolution skills
  • Highly organized and capable of dealing with multiple, complex projects simultaneously
  • Securities licenses preferred, but not required
  • BA or international equivalent required
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Voice Surveillance Business Analyst • Jersey City, NJ, United States

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