Data Center Engineering Operations Area Manager

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.


Key job responsibilities
Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices and procedures.
- Has primary responsibility for availability zone of Data Centers
- Participates in strategic planning projects.
- Conducts financial analysis and contributes to financial decisions.
- Typically manages 5 or more direct reports, manager of managers.
- Negotiates and rolls out contracts and space.
- May oversee the build out of Facility-specific infrastructure in existing locations.
- Participates in recruiting efforts.
- Is active in the training and/or development of others.
- Executes vision and goals for the team or department.
- Will conduct Project Management for multiple sites
- May participate in training of staff.
- Uses business knowledge to set priorities and develop project plans.
- Has a deep understanding of best practices in their area of expertise and ensures their application.
- Creates work plans and monitors accomplishments.
- Will contribute to the development of the project plan for the business group.
- Effectively sets priorities to meet goals on budget and on time.
- Demonstrates strong people/program management skills.
- Is resourceful, maintains effective pace and gets things done.
- May manage individuals and/or other managers in remote locations.
- Drives accountability for results.
- Keeps others informed of information that contributes to the performance of the team, department or company.
- Engenders trust and respect in all working relationships.
- Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
- Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
- Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- May assist in the design and build out of new facilities.
- May assist in projects to increase current facility efficiency.
- Responsible for asset and inventory management.
- Assist in recruiting efforts
- Deliver quality service and ensure all customer demands are met.

A day in the life
The Data Center Engineering Operations Area Manager (DCEO), with be responsible for data center engineering operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting.

About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 5+ years of people management and team development experience
- Experience maintaining SLAs through the implementation of proactive issue detection and reporting
- Experience operating a mission-critical team or product
- High school or equivalent
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- 2+ years of experiencing as a Manager of Managers

PREFERRED QUALIFICATIONS

- 5+ years of work in a management position with 5 or more direct reports experience
- 5+ years of work in data centers with an emphasis on building and equipment operation experience
- Experience in root cause analysis and troubleshooting or problem solving
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in engineering work, managing large-scale services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.