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TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort CentersTikTok • Fontana
TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers

TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers

TikTok • Fontana
3 days ago
Job type
  • Full-time
Job description
Team OverviewTikTok Shop's Supply Chain & Logistics is looking for an experienced Operations Manager to oversee various aspects of building operations, maintenance, and compliance to create a safe, productive, and comfortable work environment for our employees. The primary focus of this role is the on-site implementation, commissioning, and life-cycle O&M management of automated sorting systems. The ideal candidate should possess a strong electromechanical background, capable of resolving complex technical anomalies while maintaining a systematic operational mindset to preempt risks and collaborate on system-wide technical upgrades. While daily execution at each site is led by an LSP, the Regional Operations Manager ensures alignment, standardization, and scalability across all sites. This role requires expert-level understanding of end-to-end sort center operations, strong people leadership, and the ability to influence both internal leaders and external partners to deliver results at scale. Responsibilities - Lead the installation, commissioning, and acceptance testing of sorting equipment (., cross-belt, shoe, and swivel wheel sorters). - Establish and optimize equipment maintenance systems; develop preventive maintenance plans to ensure Overall Equipment Effectiveness (OEE) targets are met. - Respond promptly to technical anomalies; develop a fault knowledge base and utilize data analysis for early risk warning and prevention. - Drive equipment modifications and process optimizations based on electromechanical logic; collaborate with IT teams for seamless integration with WCS/WMS and other sorting systems. - Manage third-party maintenance teams and coordinate with vendors for spare parts management and high-level technical support.

Minimum Qualifications - Bachelor’s degree or above in Mechanical Automation, Mechatronics, Electrical Engineering, or related fields. - 3+ years of hands-on experience in installation, commissioning, and O&M of automated sorting equipment. - Proficient in sorting equipment principles; familiar with PLC logic, sensor applications, and mechanical transmission systems. - Understanding of sorting system (WCS/WMS) interaction logic; capable of troubleshooting complex hardware-software integration issues. - Systematic thinking with the ability to derive systemic solutions from individual issues; strong risk identification and pre-warning capabilities. - High sense of responsibility; respond promptly; excellent communication and multi-party coordination skills. Preferred Qualifications - Holding middle/senior electrician certification or Mechanical Engineer title. - Experience in "0-to-1" implementation projects for large-scale logistics or e-commerce fulfillment centers is a plus.
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TikTok Shop - Sorting Equipment Implementation & Operations Manager, Sort Centers • Fontana

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