General Manager

Swim Club Management Group is looking for a General Manager to lead our Commercial Aquatics operation for our North Carolina Market. Swim Club Management Group the leading service provider for swim club management services in the Carolinas and Virginia - offering staffing, maintenance, and renovation services with a focus and deduction to safety.

As General Manager, you will be responsible for steering the comprehensive business operations of our properties and facilities and executing on business strategy. This strategic position entails full accountability for both staff management and the seamless integration of corporate strategies into local operations, encompassing sales growth, technology adoption, and alignment with company driven directives. The ideal candidate has experience working in the pool & aquatics industry and strives in a greenfield market environment.

Key Responsibilities

• Oversee day-to-day operations, ensuring efficient and effective pool management, delivery of pool construction, maintenance, and repair services.

• Design strategy and set goals for growth.

• Maintain budgets and optimize expenses.

• Set policies and processes.

• Ensure employees work productively and develop professionally; promoting a positive and healthy work environment and ensuring a strong employee morale.

• Oversee recruitment and training of new employees to ensure strong retention of employees.

• Work with the staffing department to coordinate proper staffing and ensure correct all client locations operational hours are scheduled.

• Train, develop, and support all direct reports to establish their adherence to the company policies, procedures and high standards.

• Evaluate and improve operations and financial performance.

• Direct the employee assessment and performance management process, partnering with upper management and Human Resources.

• Ensure staff follows health and safety regulations adhering to OSHA and all required compliance procedures.

• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

• Develop and execute strategic plans to achieve growth and profitability targets within the company.

• Anticipate client expectations, seasonal changes within the business approach, staffing needs/changes and make appropriate strategic adjustments accordingly.

• Conduct regular (weekly) site inspections of all managed areas in order to maintain safety, risk management, customer service (client, resident, guest, member) and the company’s standards.

• Provide seamless communication, implementation and execution of directives as communicated from the Executive team and department leaders.

• Attend Board meetings and maintain /cultivate relationships with all relevant parties and key decision makers.

• Create and ensure a safety first culture that is apparent in every operation daily.

• Provide performance reports/updates to the Executive Leadership team.

• Ensure all operation procedures and first rate practices are being demonstrated at every location.

Skills & Qualifications

• Proven experience as a General Manager or similar executive role with five years of experience preferred

• Background in the aquatics or similar industry preferred

• Experience in planning and budgeting

• Knowledge of business processes and functions (finance, HR, procurement, operations etc.)

• Strong analytical ability

• Excellent communication skills

• Outstanding organizational and leadership skills

• Problem-solving aptitude

• Bachelor's Degree In Business or relevant field; Masters Degree Is a plus

Physical Requirements

• Sitting, standing, and walking

• Prolonged use of computers involved; use of hands and finger coordination

• Working outdoors for prolonged periods of time

• Carrying, pushing, pulling, and lifting 50+ lbs

Benefits

By joining Swim Club Management Group you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:

• Growth & development opportunities

• Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays

• Comprehensive health benefits package including access to medical, vision and dental coverage

• Employee Assistance Program

• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance

• 401(k) benefits with a company match and access to financial wellness educational materials & resources

Location

This position is based out of our operating office located in Raleigh, NC. Travel to client locations across the region will be required.

Additional Information

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Swim Club Management Group is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.