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Schluter Systems
Inside Sales Commercial Support SpecialistSchluter Systems • Schluter Systems L.P - Reno
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Inside Sales Commercial Support Specialist

Inside Sales Commercial Support Specialist

Schluter Systems • Schluter Systems L.P - Reno
15 days ago
Job type
  • Full-time
Job description
Job Type Full-time Description

Inside Sales Commercial Support Specialist - USA Parkway Area

Monday thru Friday - 8:00am - 4:30pm

Paid Weekly - Bi-Annual Bonuses

Job Summary:

Reports to the Inside Sales Supervisor Reno. This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives.

Requirements

Primary Responsibilities:

  • Serve as a primary point of contact for Commercial Inside Sales activities
  • Qualify and manage inbound and outbound commercial leads
  • Maintain accurate records of project details, order activity, and registration identifiers in CRM systems
  • Complete and manage job registration forms
  • Provide product pricing, availability, and technical specifications for Schluter Systems products
  • Generate and process sample orders for commercial projects, ensuring all relevant project details are captured
  • Process purchase orders tied to registered commercial jobs
  • Confirm sample shipments and communicate order status to customers
  • Support shared inboxes, including Ferguson, Plumbing, and other valued partners
  • Act as a primary contact for Ferguson Home
  • Assist with My Design (Digital Print & RAL) inquiries and order processing
  • Support the preparation of custom product quotations
  • Collaborate cross-functionally with internal teams and external stakeholders to support project success
  • Participate in training to maintain strong product and process knowledge
  • Initiate outbound outreach to support lead development
  • Maintain and update process and procedure documentation
  • Monitor commercial workflows, identify inefficiencies, and recommend improvements
  • Provide regular updates to management, including challenges and resolution needs
  • Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience
  • Attend regular meetings as necessary.
  • Other duties as assigned.
  • Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements:

  • 2–4 years of experience in a related role
  • Customer service experience preferred
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Windows and Microsoft Office Suite
  • Experience with CRM systems
  • Strong analytical and problem-solving abilities
  • Highly organized with the ability to prioritize and manage multiple tasks
  • Ability to work independently and collaboratively within a team
  • Good attendance is required

Education Requirements:

  • College-level education preferred
  • Equivalent combinations of education and experience will be considered

The duties and responsibilities described in the above job description is not a comprehensive list, additional job duties may be assigned to the employee and/or the scope of the job may change to meet business needs.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

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Inside Sales Commercial Support Specialist • Schluter Systems L.P - Reno

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