Catering Specialist

Catering Specialist - Chick-fil-A

At Chick-fil-A WCSP, our main purpose is to “refresh” the lives of all we serve. We are passionate about serving our community and team in the best way possible and strive to live out our core values day in and day out. We believe that to truly serve well, you must be humble, hungry, and healthy in both your professional and personal life. We carry out these values by putting others' needs before your own, maintaining a mindset of continuous growth, and radiating positivity and a grateful attitude through balance in your life.

We are seeking a Catering Specialist to organize, prepare, and deliver the catering orders we have at our store.

Position Overview:

The Catering Specialist at Chick-fil-A plays a critical role in growing and managing the catering business. This individual is responsible for overseeing all aspects of catering operations, from marketing and customer service to order fulfillment and delivery coordination. The ideal candidate is a detail-oriented, customer-focused leader who is passionate about creating remarkable guest experiences outside the restaurant.

Key Responsibilities:

Cultivating Vision

• Pursue and fulfill our purpose and organizational values by providing a high level of care for the restaurant
• Support the Sales Team and Shift Supervisors by executing short and long-term goals for catering and how that relates to the goals of the restaurant.

Catering Sales & Growth

• Develop and implement a catering sales strategy to grow community, corporate, and special event business.
• Cultivate and maintain strong relationships with all clients including schools, event planners, and community organizations.
• Monitor local market trends and adjust strategies accordingly.

Order Management

• Accurately take, confirm, and schedule catering orders via phone, email, or online platforms.
• Ensure all catering orders are fulfilled with excellence and timeliness.
• Manage daily catering operations including packaging, staging, and delivery coordination.

Team & Delivery Management

• Recruit, train, and lead a team of catering staff and delivery drivers.
• Ensure compliance with food safety, cleanliness, and quality standards.
• Maintain all catering equipment and supplies.

Marketing & Community Engagement

• Represent Chick-fil-A at off-site catering events and community functions.
• Coordinate with the marketing team to promote catering services via social media, local networking events, and partnerships.
• Collect feedback from clients to improve service quality and customer satisfaction.

Administrative & Reporting Duties

• Reports to Catering Supervisor
• Track catering performance metrics and prepare regular reports.
• Manage catering pricing, and invoicing processes.
• Ensure compliance with all Chick-fil-A policies and brand standards.

Why should you apply?

• Opportunity for growth and advancement within the company
• Comprehensive benefits package including paid time off, health, dental, and vision insurance, 401k matching, employee discount, and paid training
• Delicious, high-quality food and a fun-loving, enthusiastic team
• Learn valuable skills in customer service, leadership, and teamwork
• Chick-fil-A scholarships: All team members are eligible to apply for Chick-fil-A's annual Remarkable Futures Scholarship.
• Sundays off: Chick-fil-A will always be closed on Sundays to prioritize a day of fellowship and rest.
• Professional environment: At Chick-fil-A, we value developing you as a person and a leader through consistent coaching and intentional time with experienced leaders. These skills are transferable across many careers and opportunities.

Requirements:

• Previous experience in catering, sales, restaurant management, or hospitality (Chick-fil-A experience preferred).
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Must be 18 years or older
• High school degree or equivalent
• Prior experience in the food and beverage industry is preferred
• Valid driver’s license and clean driving record.
• Strong leadership and communication skills
• Ability to work in a fast-paced environment

Availability:

• Monday - Saturday open availability (typical work schedule would be 5 days/week)
• Typical schedule will vary working 8-10 hours/day to accommodate meetings, interviews and needs of the business, working 40-45 hours/week in total
• Flexible schedule to restaurant hours and needs, including weekends and holidays

If you are a talented and motivated individual looking for an exciting opportunity in the food and beverage industry, apply now to join our team at Chick-fil-A! We can't wait to meet you!

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.