Covenants Coordinator

divh2Covenants Coordinator/h2pThe Covenants Coordinator is responsible for executing scheduled visual inspections of the community to ensure that homeowners are following the requirements regarding maintaining the general appearance of their homes and surrounding property as indicated in each associations Declaration of Covenants./ppThe Covenants Coordinator provides exemplary service consistent with the Castle Groups values and mission. As a representative of Castle Royal Service, he or she performs all responsibilities while demonstrating outstanding customer service skills./ph3Responsibilities/h3pstrongEssential Duties and Responsibilities/strong/pulliInspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion/liliUpload violations to the Production folder for mail-outs daily./liliRespond to resident inquiries with the information necessary to correct the violation in a timely manner./liliPrepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings./liliAttend Board meetings upon request to address violation appeals, if applicable./liliPrepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly./liliMay be involved in the inspection, review, and research of the Homeowner Architectural Modification process./liliAttend and take minutes at monthly Rules and Regulations Committee meetings./liliAssist in investigations and tape/log reviews for any unusual incidents./liliResolves and follows up on violation complaints/issues with Royal Service./liliFollows safety procedures and maintains a safe work environment./liliOther duties and responsibilities as assigned by the Property Manager./li/ulh3Qualifications/h3pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./ppstrongEducation and Experience/strong/pulliHigh school diploma required. Associates degree with a concentration in business or hospitality preferred, or equivalent combination of education and experience./liliFlorida CAM License preferred./liliValid Drivers License required./liliMinimum of 1 year of related work experience or customer service experience required./liliIntermediate command of computer hardware/software, specifically Microsoft Office Suite./liliExperience with property management software is preferred to process violations./li/ulpstrongSkills and Abilities/strong/pulliStrong customer service, communication, and interpersonal skills, including conflict resolution and de-escalation techniques./liliAble to work under tight deadlines and use time effectively based on key priorities./liliExcellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information through spoken and written means./liliExcellent interpersonal skills and a high attention to detail./liliComfortable learning new technology./liliBilingual preferred but not necessary, depending on the community./liliAbility to act with integrity, professionalism, and confidentiality./li/ulpstrongPhysical Requirements/strong/ppThe physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions./pulliAble to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations./liliAbility to lift 30lbs. following appropriate safety procedures./liliAbility to:/liulliWork in different environmental working conditions (e.g. heat, cold, wind, rain)./liliWalk and climb stairs./liliWalk on uneven terrains, depending on the community/liliHandle, grasp, and feel objects and equipment./liliExtensive use of fingers for typing and visual use of the computer monitor./liliReach with hands and arms./liliAbility to navigate property/buildings quickly and easily is required to meet the job functions./liliMust be comfortable working outside for long periods of time in all types of weather./liliRepeat various motions with wrists, hands, and fingers./liliAbility to detect auditory and visual emergency alarms./liliAbility to hear, understand, and respond appropriately to verbal requests made in person and over the telephone./liliVisual ability correctable to 20/20./liliAbility to respond verbally in an understandable, professional manner in person and over the telephone./liliAbility to stoop and bend./liliMay be required to travel for training sessions off-site on an ad-hoc basis./liliMay be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed./liliAbility to work extended hours and weekends if needed./li/ul/ulpstrongEqual Employment Opportunity/strong/ppCastle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws./ppstrongDisclaimer/strong/ppThis job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason./p/div