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Thelen Auto Group
BDC Agent and Phone Operator | Full-timeThelen Auto Group • Bay City, Michigan, United States
BDC Agent and Phone Operator | Full-time

BDC Agent and Phone Operator | Full-time

Thelen Auto Group • Bay City, Michigan, United States
30+ days ago
Job type
  • Full-time
Job description

Phone Operator & BDC Representative

Join the Team at Thelen Auto Group!

Looking for a fast-paced position where your personality, communication skills, and attention to detail truly make a difference? Thelen Auto Group is seeking an energetic, dependable, and customer-focused individual to join our team as a full-time Phone Operator & BDC Representative.

As the first point of contact for many of our customers, you’ll play a key role in creating a positive and professional first impression for our dealership group. If you thrive in a multi-tasking environment, enjoy helping people, and have a sharp eye for detail, we want to meet you!

What You’ll Do

  • Professionally answer and direct inbound calls using a multi-line phone system
  • Assist customers and provide exceptional customer service on every call and online inquiry
  • Complete, respond to, and assign internet leads across the dealership group
  • Perform outbound service follow-up calls
  • Help maintain accurate and organized customer databases
  • Work across multiple systems and screens efficiently while maintaining accuracy
  • Assist with additional administrative and customer support tasks as needed

What We’re Looking For

  • Positive attitude with strong communication and customer service skills
  • Strong attention to detail and ability to stay organized in a fast-paced environment
  • Ability to multitask effectively while maintaining accuracy
  • Comfortable talking on the phone while typing and navigating multiple computer systems
  • Excellent phone etiquette and professional communication skills
  • Proficiency with computers and Microsoft Excel
  • Ability to work independently and as part of a team
  • 1+ year of customer service experience preferred
  • Experience with multi-line phones, and CRM systems— but we are willing to train the right person!
  • Ability to sit at a computer and work on the phone for extended periods
  • Availability Monday through Friday, with rotating Saturdays required

Schedule

Monday – Friday 8:00 AM – 5:00 PM
Rotational Saturdays 9:00 AM – 3:00 PM

Benefits

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k)
  • Vision insurance
  • Life insurance
  • 401(k) matching
  • Referral program
  • Health savings account

Why Join Thelen Auto Group?

At Thelen Auto Group, we believe great employees create great customer experiences. We offer a supportive team environment, opportunities to grow, and a workplace where your efforts are valued every day.

If you’re dependable, detail-oriented, and ready to start a rewarding career in the automotive industry, apply today!

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BDC Agent and Phone Operator | Full-time • Bay City, Michigan, United States

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