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Marquee Staffing
Remote Customer Service Representative - SchedulingMarquee Staffing • Long Beach, CA, US
Remote Customer Service Representative - Scheduling

Remote Customer Service Representative - Scheduling

Marquee Staffing • Long Beach, CA, US
1 day ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description
Remote Customer Service Representative – Healthcare
Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.

Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 8:30AM-5:00PM,

Job Overview
  • Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
  • Screen, transfer, resolve and dispose of calls expeditiously.
  • Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
  • Review, process, schedule and authorize orders
  • Ensure timely documentation of all updates and communication is documented within internal system
  • Provide eligibility status and benefit information for participants
  • Address participant and provider inquiries
  • Escalate concerns as needed
Job Requirements
  • High School Diploma or GED Required
  • 1 year experience in a Service/Support call center environment
  • Must be able to speak, read, and write fluently in English and Spanish
  • Customer Service in a healthcare setting is a plus
  • Must be computer savvy – training will be provided for CRM system
  • Must have dedicated work space at home with high-speed internet connection.
  • Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.

Medical Scheduling, bilingual spanish, healthcare, EMR, EHR, Call Center
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Remote Customer Service Representative - Scheduling • Long Beach, CA, US

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