Enrollment Specialist

Enrollment Specialist

An Enrollment Specialist must be proficient with processes related to admissions, registration, financial aid, orientation, assessment, business support, and work effectively and efficiently to resolve escalated issues. Must have in-depth knowledge regarding various areas of the college. Provide knowledge to students about the functions listed above and effectively enroll and transition students into the Ivy Tech community.

Major Responsibilities:

• Provide assistance to prospective, applied, and current students covering a wide range of detailed information.
• Handle incoming calls for the Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center.
• Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms.
• Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.
• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.
• Answer inquiries related to 1098T, bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.
• Escalate complex issues and questions to subject matter experts.
• Make appropriate referrals to other campus departments and campus resources including, but not limited to: Career Services, Workforce Alignment, Advising, Tutoring, and Academics

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Hiring Range:

• $43,000 - $44,000 per year

Work Hours/Location:

• Daytime hours, evenings and weekends may be required during peak enrollment seasons or as needed
• 2 days a week at our Michigan City location

Ivy Tech Benefits:

• No waiting period to enroll in benefits.
• Employer contribution to retirement plan.
• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!
• Paid time off: vacation, sick, volunteer, bereavement.
• Paid holidays: 9 days plus winter break between December 25th and January 1st.
• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.
• Full time employees qualify for tuition assistance for higher education opportunities.
• Professional Development opportunities.

Minimum Qualifications:

• Associate degree required
• Two years of relevant experience.
• Must possess strong customer service and interpersonal skills.
• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications:

• Bachelor's preferred.
• Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.
• Demonstrated leadership qualities preferred.

Official college transcripts required upon hiring, and employment contingent on acceptable criminal background checks.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.