Solutions Consultant – Public Sector

Job Description:

• Conduct thorough discovery sessions to understand customer challenges
• Architect AI-Driven CX & ES Solutions
• Drive Technical Strategy Through the Sales Cycle
• Integrate & Scale secure, scalable solutions
• Collaborate & Influence across functions
• Measure & Optimize Impact using analytics and AI performance metrics
• Champion AI Adoption and drive initiatives
• Stay Ahead of the Curve in expertise building

Requirements:

• 5+ years of presales experience
• Proven experience designing and executing customer pilots and proofs of concept
• Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, Integration & Middleware
• Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks)
• Bachelor's degree or equivalent work experience (graduate degree a plus)

Benefits:

• Flexible work arrangements
• Professional development opportunities
• Bonuses
• Health insurance