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Total Mortgage Services, LLC
Loan ProcessorTotal Mortgage Services, LLC • West Hartford, CT, United States
Loan Processor

Loan Processor

Total Mortgage Services, LLC • West Hartford, CT, United States
30+ days ago
Job type
  • Full-time
Job description

Loan Processor

This position is responsible for processing first mortgages within the required timeframe. This is a hybrid role, candidate must be based in CT!

Functions:

  • Review the loan application in Encompass and update any inaccuracies based on borrower documentation, credit report, fraud report, etc.
  • Complete an income calculation for all borrowers and prepare the file for underwriting.
  • Make a welcome/introduction phone call to discuss the upcoming loan process and request any items that may be needed for initial submission to underwriting.
  • Order all necessary verifications on each loan file including title report, fraud, written or verbal verification of employment, tax transcripts
  • Work with borrower(s) to obtain conditions requested by the underwriter. Break conditions down in layman's terms.
  • Manage pipeline to ensure critical dates are met including contingency, contract closing, and lock expiration.
  • Monitor important expiration dates on loans in pipeline including credit report, appraisal, income & asset documents, rate lock.
  • Provide support to sales team.
  • Communicate effectively with internal departments and external partners/customers.

Responsibilities:

  • Strong customer service, communication, organization and problem resolution skills
  • Must be able to meet established minimum daily expectations
  • Maintains effective communication to ensure the highest quality of customer service

Personal Traits / Competencies:

  • Exceptional interpersonal and communication skills
  • Provide world-class customer service
  • Must be able to multi-task
  • Strong attention to detail
  • Team player and works well independently
  • Ability to listen and make decisions quickly

Technical / Computer Skills:

  • Familiarity with Encompass
  • Proficient Microsoft Word, Excel, Outlook
  • Experience in state bond programs a plus

Education and Experience:

  • High school diploma or equivalent
  • A minimum of 2-years experience in mortgages
  • Knowledge of mortgage processing preferred, not required
  • Familiarity with all types of mortgage products and state/federal regulatory guidelines.

Hours for position:

M-F 9am-5pm

This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements

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Loan Processor • West Hartford, CT, United States

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