Regional Operations Trainer

Regional Trainer

The Regional Trainer is responsible for delivering, coordinating, and continuously improving operational training programs that build workforce readiness across KBS. This role facilitates functional, technical, and leadership training to ensure field teams effectively adopt tools, programs, and operational changes. The Regional Trainer serves as a key partner to Operations, Human Resources, and cross functional teams ensuring training programs drive measurable business results and support organizational goals.

Role is 100% remote with 25-50% travel. Preferred candidate location: Eastern, Central, or Mountain Time Zones Salary range: $80,000-$90,000

Essential Duties and Responsibilities

• Deliver instructor-led training (virtual and in-person) aligned to established curricula, including facilitation of interactive sessions, assessments, and structured programs.
• Provide functional, technical, and leadership training while serving as a regional resource for operational tools and systems.
• Support adoption of tools, programs, and operational initiatives by reinforcing learning, assessing learner readiness, and enabling leaders to apply training in the field.
• Support large-scale training initiatives, rollouts, and companywide programs, including coordination of logistics, scheduling, and communication.
• Support trainer efforts and drive completion and adoption of required training and certification programs.
• Reinforce awareness of compliance programs and provide guidance in partnership with appropriate stakeholders.
• Evaluate training effectiveness, provide feedback on materials and curriculum, and recommend continuous improvements.
• Partner with Regional Operations, HR, Safety, Recruiting, IT, and other stakeholders to identify training needs, ensure content accuracy, and align on priorities
• Collaborate with Subject Matter Experts (SMEs) and maintain ongoing communication with the Regional Training Manager, L&D, and key stakeholders.

Additional Duties and Responsibilities

Performs additional tasks and projects assigned by management.

Knowledge, Skills and Competencies

Knowledge:

Adult learning principles and facilitation best practices.

Proficiency in Microsoft Office Suite.

Foundational knowledge of Workday Learning is preferred.

Training technologies and AI productivity tools.

Operational processes within facility service industries (janitorial and exterior services).

Fluent in Spanish including reading, writing, and speaking (required).

Skills:

Excellent facilitation and presentation skills (virtual and in-person) with strong classroom management.

Excellent prioritization and time-management skills.

Effective project and organizational skills; able to manage multiple complex projects simultaneously.

Demonstrated ability to build strong cross-functional partnerships.

Strong influencing skills with the ability to gain buy-in across levels.

Ability to operate in fast-paced, operational environments.

Highly adaptable and responsive to evolving business and learner needs.

Technically proficient in setting up, operating, and troubleshooting facilitation and AV equipment.

Competencies:

Business acumen

Adaptability and resourcefulness

Relationship building and trust

Action-oriented

Change management

Emotional intelligence

Educational Qualifications / Job Experience Requirements

Education:

Bachelor's degree in HR, Learning & Development, Organizational Development, or related field (or equivalent experience).

Experience:

Minimum 3+ years of training facilitation experience, preferably in field-based environments.

Working Conditions/Physical Requirements

Schedule:

Standard weekly schedule; evenings, weekends, or holidays as needed based on training demands.

Physical requirements:

Frequent desk work includes computer use and repetitive motions.

Extended periods of standing and walking; ability to lift and carry up to 25 lbs.

Ability to project voice for extended periods based on room size.

Clear and effective verbal communication.

Vision requirements include close, distance, peripheral vision, depth perception, and focus adjustment.

Ability to set up A/V equipment for in-person/remote training sessions.

Ability to travel via car, airline, and train.

Environment:

Office and field environments with varying temperatures, noise levels, and workspace conditions.

High time-sensitivity and deadline-driven work.

Travel: 25-50%