Benefits Provided:
Basic Purpose:
This is a fast-paced high energy part-time position requiring a positive, efficient and professional image. Agents will work at the airport, directly with the public and are responsible for providing service for arriving and departing cruise guests. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of airport operations such as meet and greet, escort, transportation coordination services, etc. as assigned.
Job Duties and Responsibilities:
Education:
High School Diploma or equivalent.
Experience:
Prior customer service or related experience.
Knowledge, Skills & Abilities:
Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
Good organizational and customer service skills.
Good communication skills and crowd control abilities to guide large groups and control lines.
Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.
Work Conditions/ Physical Demands & Travel:
Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.
Ability to stoop, kneel, bend, crouch, lift or carry.
Position is exposed to indoor/outdoor work environment at pier/airport and terminal locations under varying weather conditions.
Flexibility to work hours ranging from 5:00 am 4:00 pm or until ships departures; may include weekdays, weekends and holidays.
Meet & Greet Agent • Seattle, WA, United States
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