The Retail and Administration Lead is responsible to deliver industry-leading hospitality standards and achieving company targets for retail operations at the Private Destination. This role focuses on the administration needs of the Shore Excursion division and ensures the smooth and efficient operation of the retail program. Key responsibilities include supervising Retail Attendants, fostering a positive work environment focused on customer service and revenue growth, and managing inventory levels to ensure timely replenishment and effective merchandising of kiosks. The role is accountable for the performance, conduct, development, and engagement of Retail Attendants, as well as maintaining the cleanliness of workspaces and equipment. It requires excellent guest engagement skills, attention to detail, product and service knowledge, leadership abilities, organizational skills, and visual merchandising expertise. Additionally, the Retail and Administration Lead supports the Shore Excursions Division and the Shore Excursions Manager in various operational tasks, including scheduling, revenue tracking, audits, inventory management, and maintaining departmental records. All duties are performed in accordance with Royal Caribbean International's Brand Standards, Company policies, SOPs, and guidelines for Public Health, Safety, Security, and Environment. This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. This role involves daily interactions with internal and external stakeholders, and team members may be required to perform other job-related duties as assigned by their Supervisor or Management.
Language required: English.
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
Cc Retail Admin Lead - X • Miami, FL, United States
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