Talent.com
Dunkin'
Shift LeaderDunkin' • Raleigh, NC, United States
Shift Leader

Shift Leader

Dunkin' • Raleigh, NC, United States
30+ days ago
Job type
  • Full-time
Job description

Shift Leader Position

We are looking for shift leaders to join our Dunkin' team! Shift leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits:

  • Flexible scheduling to meet your needs
  • Paid on the job training provided
  • Growth potential we promote from within
  • Free meals and employee discounts
  • Medical benefits and 401k with employer match
  • Employee referral program up to $100 cash

Summary:

Shift leaders are generally responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include:

  • Team environment
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
  • Operational excellence
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  • Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards
  • Skills/qualifications
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High school diploma or equivalent, preferred
  • Competencies
  • Guest focus
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following brand recommended guest recovery process
  • Passion for results
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Problem solving and decision making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Interpersonal relationships & influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

Create a job alert for this search

Shift Leader • Raleigh, NC, United States

Similar jobs

Shift Lead

Phenom PeopleRaleigh, NC, United States
Full-time

One year of prior leadership, supervisory, or retail key holder work experience.Must be fluent in reading, writing, and speaking English.Prefer the knowledge of store inventory control.The followin... Show more

 • Promoted

Shift Manager

Bar LouieRaleigh, NC, United States
Full-time

Tossing around the idea of a new career?.We're adding members to our family! We know our company is only as strong as our people, which is why we're committed to providing our associates with a wor... Show more

 • Promoted

Shift Lead

Planet FitnessRaleigh, NC, United States
Full-time

All Gym Staff will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to Planet Fitness members, prospective members and gues... Show more

 • Promoted

LEAD SHIFT COORDINATOR

KidsPeace Childrens HospitalFuquay Varina, NC, United States
Full-time

The Lead Shift Coordinator serves as the assistant to the Clinical Director for the BHUC and FBC programs.This position will remain in rotation, but will assist with staffing schedules, ongoing tra... Show more

 • Promoted

LPN Evening Shift Mon- Fri

SOUTHERN HEALTH PARTNERS INCLillington, NC, United States
Full-time

Moore County Jail – North Carolina.Monday–Friday | 12:00 PM – 8:30 PM.End Your Day Making a Difference.Looking for a nursing role that offers consistency, purpose, and a healthier work-life balance... Show more

 • Promoted

Assistant Manager - Wake Forest

Discount TireWake Forest, NC, United States
Full-time

At Discount Tire, we change more than tires.As an Assistant Store Manager, you'll lead and mentor a team, keep our customers safe, and build a career and life that you love.We are a people-first te... Show more

 • Promoted

Team Leader

Tractor SupplyDunn, NC, United States
Full-time

Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a... Show more

 • Promoted

Shift Lead

WalgreensCreedmoor, NC, United States
Part-time

Job Description:Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for ... Show more

 • Promoted

Warehouse Unloader

Capstone Logistics LLCDunn, NC, US
Full-time

Dunn, NC $800+/weekly 1st Shift: 6:00AM-Finish | Schedule set at time of hire People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the st... Show more

 • Promoted

Shift LeaderRTP

Taziki's CafeCary, NC, United States
Full-time

Benefits Offered Wage InformationCompetitive Pay!FREE Delicious Meals on every shift!No late nights, no early mornings!Flexible Schedule!Great Environment!Career Path to Ownership!The option to get... Show more

 • Promoted

Shift Leader

Excel FitnessGarner, NC, United States
Full-time

Reports to: General Manager (GM) / Assistant Manager (AM).Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.Help train new Team Players and ... Show more

 • Promoted

SHIFT SUPERVISOR

Jason's DeliCary, NC, United States
Full-time

Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976.At Jason's Deli, we work hard to ensure that our employees are rewarded with advancement, recognition, an... Show more

 • Promoted

Shift Lead

Jimmy JohnRaleigh, NC, United States
Full-time

Are you a highly skilled and motivated individual looking for an immediate career opportunity in the food and beverage industry? Do you thrive in a fast-paced environment and enjoy delivering excep... Show more

 • Promoted

Shift Lead- 5233

Banfield Pet HospitalRaleigh, NC, United States
Full-time

The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts,... Show more

 • Promoted

Shift Leader

Dunkin'Cary, NC, United States
Full-time

We are looking for shift leaders to join our Dunkin' team! Shift leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great ... Show more

 • Promoted

Assistant Store Leader (Assistant Manager)

7-elevenLillington, NC, United States
Full-time

Assistant Store Leader (Assistant Manager).Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world.We revolutionize convenience, restaurants and fuel... Show more

 • Promoted

General Manager

Pizza Hut - Flynn GroupLillington, NC, United States
Full-time

Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more

 • Promoted

Shift Leader

Coffee And Bagel BrandsRaleigh, NC, United States
Full-time

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose.Our team brings this to life by focusing on what's really important around here TEAM, GU... Show more

 • Promoted

Shift Manager

Jet's PizzaRALEIGH, NC, US
Full-time

Supporting the General Manager in:.Enjoys leading, training, and supervising crew/team members.Monitoring and reinforcing food safety standards and procedures.Delighting our customer’s everyday.Exe... Show more

Automotive Store Leaders

Mavis TireCreedmoor, NC, United States
Full-time

Mavis Tires & Brakes at Discount Prices, a leader in the tire and automotive repair service field, is pleased to join the Creedmoor, NC area with the grand opening of a new Mavis Tire location.We h... Show more